New Shared Service Centre in Canberra

Service implementation, efficiency, the provision of value-adds and making a contribution to connecting government are the key areas of focus for the three month old Shared Services Centre (SSC), according to SSC Deputy CEO, Susan Monkley.

Addressing the AIIA’s Canberra Managers’ Forum on Thursday 10 April 2014, Ms Monkley encouraged industry to engage with the SSC. She acknowledged that suppliers had insight and experience that could be highly relevant to the SSC, particularly with...

Top 10 events that shaped government ICT in 2013

1. Change of Government

The change of government in September 2013 and the following Machinery of Government changes had significant implications for ICT and staff across the Federal government. We tracked how major changes and announcements would affect significant projects and ICT environments.

With Businesslink gone, will FACS outsource corporate services?

The NSW Department of Family and Community Services (FACS) is drawing up plans to dissolve its central shared services unit Businesslink, The Australian revealed this morning.

The newspaper has obtained a letter from Family and Community Services Minister Pru Goward explaining her intention to prepare a transition plan “outlining...