New Shared Service Centre in Canberra

Service implementation, efficiency, the provision of value-adds and making a contribution to connecting government are the key areas of focus for the three month old Shared Services Centre (SSC), according to SSC Deputy CEO, Susan Monkley.

Addressing the AIIA’s Canberra Managers’ Forum on Thursday 10 April 2014, Ms Monkley encouraged industry to engage with the SSC. She acknowledged that suppliers had insight and experience that could be highly relevant to the SSC, particularly with...

Top 10 events that shaped government ICT in 2013

1. Change of Government

The change of government in September 2013 and the following Machinery of Government changes had significant implications for ICT and staff across the Federal government. We tracked how major changes and announcements would affect significant projects and ICT environments.

With Businesslink gone, will FACS outsource corporate services?

The NSW Department of Family and Community Services (FACS) is drawing up plans to dissolve its central shared services unit Businesslink, The Australian revealed this morning.

The newspaper has obtained a letter from Family and Community Services Minister Pru Goward explaining her intention to prepare a transition plan “outlining...

Victorian Government looks to outsource CenITex services

Updated:Troubled Victorian shared services agency CenITex is likely to become a broker of outsourced ICT services rather than a provider of them, according to a briefing reportedly delivered to staff yesterday by CEO Michael Vanderheide.

The briefing slides have been obtained by The Age journalist Melissa Fyfe and published online.

[At the time of publishing CenITex...

What would a Coalition bureaucracy look like?

It is the prerogative of an incoming government to re-structure portfolios and agencies to reflect its policy agenda.   

Machinery of Government changes have significant impacts on information technology provisioning within agencies. When agency functions are altered, both client business systems and corporate systems can be impacted.  Duplicated systems, unmet requirements, and redundant shared services can all quickly become issues.

Coalition Governments...

Decommissioning shared services drives ERP business in WA

The decommissioning of shared services in Western Australia has triggered a small boom in Enterprise Resource Planning software purchases, as agencies begin to transition responsibility for their corporate applications back in-house.

Since September 2012, at least 10 public tenders have been issued by WA agencies for ERP solutions, seven of which have been released since the beginning of November.

Tendering is still open to provide a HR/payroll solution, including software...