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Accenture wins $35 million contract to build ATO client portals

by Paris Cowan •
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With the Change Program now behind them, the Australian Taxation Office (ATO) and Accenture relationship continues, with the latter recently winning a $35 million contract for the implementation of the Individual Portal Release project.

The Individual Portal Release aims to enhance the functionality of the ATO’s client facing systems, and will:

  1. Provide citizens with an online view of all their superannuation memberships held across the industry;
  2. Evolve the ATO's core processing system to include the registration and maintenance of non-business taxpayers; and
  3. Evolve the ATO's core processing system to include the registration and maintenance intermediaries such as tax agents.

Under the contract, Accenture will be responsible for phases one and two of the roll-out.

Taxpayers are expected to be able to use the portal to view all of their super accounts soon as 1 July 2012. The client portals form part of the SuperStream program, a suite of reforms designed to improve the back office functions associated with super fund management, which aims to generate $1 billion in savings over the project lifetime.

The ATO was allocated $14.6 million in the 2011-12 Federal Budget to pay for the development of a business case and initial capital investments for the SuperStream client portal, with most of this funding falling into the 2011-12 financial year.

Accenture has also won a further $5.8 million to provide design services for the Superannuation Guarantee and Unclaimed Superannuation Monies Releases, which are also likely to be components of the superannuation reform work program.

The ATO’s integrated core processing system, the central platform for all taxation and superannuation processing, was the final and most important component of the Change Program to be rolled-out by Accenture.

It was, the agency says on its website, “the largest and most complex release ever undertaken by the ATO”.

These latest additions to the integrated core processing system’s functionality come after the expiry of the Change Program contract in June 2010. Intermediumidentified $665.8 million worth of contracts signed under this head agreement throughout its eight year lifespan.

The Portal Release contract has been procured through the ATO’s recently established IT Application Services Panel, which includes Accenture alongside Capgemini; CSC; IBM; and HP.

“This panel provides the ATO with a convenient, flexible, streamlined and efficient process for sourcing IT application services. The mechanisms by which the ATO may source from the panel are either a competitive quote process or a direct engagement,” said a spokesperson for the ATO.

While the panel is open to multi-agency access, the ATO says that no other agencies have elected to procure through it so far.

Intermediumhas recently reported that the ATO posted a record-breaking $2.1 billion annual ICT contract total in 2010-11. The figure represents the aggregate totals of all contracts with a start date falling within the 2010-11 financial year.

For Accenture, it is 2011-12 that is shaping up to be a big year. The company has won nearly $145 million worth of ICT contracts with Federal Government agencies since 1 July 2011, including $48 million to deliver an infrastructure solution to the Department of Health and Ageing for the Personally Controlled Electronic Health Record and $40 million for the provision of data centre migration services to Defence.


Related Articles:

The biggest year on record: Tax Office spends $2.1 billion on ICT

Accenture continues winning streak with $40 million Defence contract

ATO Change Program’s Case Management System gets overall audit thumbs up

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  • Federal
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  • SuperStream