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Ambitious information systems transformation underway at ACMA

by Paris Cowan •
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The Australian Communications and Media Authority (ACMA) is nearing the business end of an ambitious transformation of its information systems, a program which Deputy CIO Sven Wittchen modestly describes as having a “substantial IT budget”.

Wittchen, who is in charge of the transformation, says he expects that “next year will be a big year on the ground” for the project team.

This financial year, the ACMA has already approached the market to procure a Case Management Toolset as part of the systems transformation.

More recently, the agency has released a RFT seeking vendors to form a Technical Services Panel, which will support the implementation of the transformation program.

Members of the panel will need to have the skills necessary for configuration, customisation and enhancement in the following areas:

  • SharePoint 2010
  • Customer Relations Manager (CRM) Micro Dynamics 2011
  • Project Server 2010
  • MS Integration Platform – Biztalk, Windows Communication Foundation
  • Data Migration
  • SQL Server
  • Microsoft Integration Services 2008 (ETL)

Tenderers are also required to be a Microsoft Certified Partner in order to be considered for membership of the panel.

The panel will remain in place until the project’s completion, which is projected for 2013, with the option of a two-year extension. Work began on the transformation in January 2010.

The IT program forms part of a broader business transformation taking place at the ACMA.

According to the agency’s 2011 Operating Plan, one of the key outcomes for the calendar year is “transforming the business through technology shift”.

The ACMA will, “continue the business system replacement program with particular focus on new licensing allocation and spectrum management systems to delivery greater business efficiency,” says the plan.

Wittchen echoed these objectives, telling Intermediumthat project is all about, “putting systems in place which will keep ACMA relevant into the future”.

“We want to position ACMA as the best convergence regulator in the world,” he said.

The information systems transformation is also a key objective of the ACMA’s 2010-12 ICT Strategic Plan, which has not been made public by the agency.

In 2010-11, the ACMA worked from a total annual budget of $218 million. Intermedium’s contracts data indicates ACMA had a total ICT contract value of $19.2 million for 2009-10.

According to its 2009-10 Annual Report, ACMA deployed Windows 7 on all of its user desktops and transitioned its desktop and server support managed services agreement to Logica.  Intermedium’scontracts data shows this ‘Management Services for Support of the ACMA's LAN/Desktop Environment’ contract is valued at $10 million over five years.

Tenders for the Technical Services Panel close on 28 May.


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