A Canberra based SME established in 1999 has won the contract to review the information needs and systems of the Department of Immigration and Multicultural and Indigenous Affairs (DIMIA).
In the last 12 months, the successful tenderer, APIS Consulting Group (APIS) has been awarded federal government contracts valued at $5.6 million. Recent APIS clients include Customs, the ATO, Centrelink and National Bank Australia. Key APIS contracts include the Department of Health and Aging, primarily for contractors, project management and independent reviews, and the Department of Defence, for project management services and training.
APIS has provided previous services to DIMIA, most notably a $250,000 contract in June 2005 for border control and migration management assessment.
According to Minister for Citizenship and Multicultural Affairs, John Cobb, the review will supply a „systems roadmap‟ to help departmental staff:
- Identify and search for clients across systems,
- Improve case management,
- Provide better information and service to clients through contact centres and websites,
- Link paper and electronic records to ensure effective record-keeping systems,
- Improve border security and
- Provide better reporting, quality control and field operations.
“To ensure a completely independent review, the department will not permit APIS to subsequently tender for any procurement arising from the review for a period of two years,” said the Minister.
The department requires that APIS complete the review by January 31st 2006.