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ATO to adopt SaaS vendor management system

by Pallavi Singhal •
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A software-as-a-service (SaaS) vendor management system to manage the Australian Taxation Office’s (ATO) contingent labour workforce could be rolled-out to other agencies through a piggybacking clause.

The system is expected to cost less than $2 million. The end-to-end management function will cover procurement, management and reporting aspects of the labour contracting process, including:

  • Job description development and approval management;
  • Tracking contractor capacity and capability by skillset and linking them to requirement descriptions;
  • Management of online candidate submissions and talent pooling;
  • Candidate evaluation, shortlisting and selection, including reference checking and engagement approval functions;
  • Contractor delivery and on-boarding, and performance management; and
  • Invoice management.

The system is expected to contain reporting functionality, including a system dashboard, vendor performance records, spending records, market rate comparisons, compliance reporting and approval reports.

“The ATO expects to utilise a single instance of the solution to manage multiple independent Panel arrangements. Each Panel arrangement may include differing business rules, reporting and processes,” state RFT documents.

In addition, the solution must allow client configuration and be capable of integration with ATO’s existing SAP enterprise resource planning software.

IT security protocols within the selected system are expected to comply with ATO guidelines for unclassified official information.

The scope of the system will cover the agency’s estimated 300 annual contractor engagements, which have a total contract value of between $45 million and $60 million per annum across IT and non-IT personnel.

Submissions close on 11 November 2014. The ATO expects to enter into a contract with the successful tenderer by mid-December 2014. The successful tenderer must offer the service to other agencies under the same conditions and price agreed to with the ATO.

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