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ATO Briefing on End-user Outsourcing

by Staff Writers •
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As part of a three-stage market test for its IT outsourcing procurement, the ATO has scheduled an industry briefing for the second tranche, for End-user Computing Services, in Canberra on 9 April 2008.

The ATO intends to release an EOI in late April which will potentially cover:

  • desktop hardware support services (including desktop PCs, laptops, printers and peripheral devices)
  • desktop software standard operating environment
  • desktop software services (commercial-off-the-shelf software)
  • mobile computing services
  • installations, moves, adds and changes (IMACs) (hard and soft, application deployment)
  • monitoring services (end-to-end monitoring across network)
  • infrastructure servers (including file and print servers, email servers, domain controllers, active directory, DNS, proxy servers, etc)
  • virus and patch management
  • service desk services (first point of contact service desk for all IT Services)
  • solutioning services, and
  • service management services (service management across all service providers)

The ATO announced in October 2007 that it would open IT outsourcing contracts worth over $1b to multiple suppliers, ending its single-supplier arrangement with EDS that had been in place since 1999.

The ATO identified three ICT infrastructure bundles for market testing. The first went to the market with a tender (EOI) for Managed Network Services released in January 2008.

Following the Managed Network Services tender, and the forthcoming End-user Computing EOI, the final tender will be for "centralised computing" such as the ATO's mainframe computing needs, mid-range storage and its data warehouse.

Previously, the ATO announced that the second and third tenders would be announced simultaneously during the middle of this year, with RFTs likely in January 2009.

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