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ATO moves further down the path to digitisation

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A record 2.8 million taxpayers lodged their 2013-14 tax returns using e-tax, the Australian Tax Office’s (ATO) online submission system.  Another 745,200 lodged their return via MyTax, according to the agency’s 2013-14 annual report.

2013-14 is the first year MyTax (available via smartphone, tablet or computer) has been used after the system was introduced in May 2014. It represents a major success in the agency’s path to digitisation.

Paper-based lodgements are estimated to have declined by 36% since 2012-13 and 2.4 million MyGov accounts were linked to the ATO by 30 September 2014.

The push for greater digitisation of ATO operations corresponds to a period of significant workforce downsizing, in which 1,400 employees were issued redundancies in 2013-14. An additional 2,000 staff are expected to leave in 2014-15.

The ATO plans to further digitise its operations by:

  • Delivering electronic taxpayer notice of assessments into MyGov inboxes for the first time in mid-2015; and
  • Employing biometric technology for proof of identity purposes to ensure the security of the ATO’s estimated 8 million phone based transactions with taxpayers each year.  
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