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Australians go online to contact Government

by Staff Writers •
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More people are interacting with Government via the Internet than ever before.

A recent study Interacting with Government by the Department for Finance and Regulation has found that four in five Australians use the Internet to contact the Government. 

Mostly, this is made up of Australians under the age of 44, however it seems that older Australians are becoming more tech-savvy.

Findings suggest that the take-up rate among the older population is increasing, with three-quarters of those aged 55-64, and two in five aged 65 or older, also benefitting from the service.

In a statement released by the Department for Finance and Deregulation, Minister Lindsay Tanner suggested an increasingly technological outlook for the future.

“Citizen-centric delivery of government services is evolving; governments must continue to keep pace with technological change and meet public expectations about how government services should be delivered,” he said in a statement from the Department.

“That is why the Government is about to conduct trials involving Web 2.0 technology as a means of undertaking public consultation with the wider community.

“Research such as the Interacting with Government study highlights the opportunities we have to improve government services by applying new technologies, providing secure and trusted environments and making the ways of interacting with government simple, convenient and easy to use.”

The report is optimistic about future Internet use, citing an increase in the adoption of advanced technologies as a key tenet for maintaining a high level of e-Government (telephone and Internet) use and satisfaction.

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