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CenITex provided services worth $150.52 million in 2013-14

by Chris Huckstepp •
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CenITex provided $150.52 million worth of services to customers in 2013-14, did not exceed its budget, and continued its path towards outsourcing its services to the private sector. Its 2013-14 Annual Report also revealed that the Victorian shared services provider has:

  • Prepared the RFP (to outsource its services);
  • Prepared the draft contract for review; and
  • Developed a draft Target State Operating Model.

The Report does not make the RFP release date explicit but states: “This process is the next stage and it is expected that CenITex would start transition in 2015.”

“Our goal is to successfully transition CenITex services to the private sector on behalf of customers while maintaining the stability of our services, ensuring financial solvency and supporting our people through the transition process,” according to Chief Executive, Michael Vanderheide.

The responsibility for the transformation is with Victorian Chief Technology Advocate Grantly Mailes and the Department of State Development, Business and Industry (DSDBI) as of July 1 2014.

DSDBI was allocated $6 million in the 2014-15 Victorian Budget for the project which is titled Program Evolve.

CenItTex’s customers include eight departments and four agencies, including: Department of Health; Department of Human Services; Department of Justice; Department of Premier and Cabinet; and Department of State Development, Business and Innovation.

CenITex completed 384 projects over the course of the year, including:

  • Supporting Human Services to “develop an infrastructure platform for the planned upgrade of the department’s Integrated Client and Case Management system, which supports the department’s child protection activities.
  • [Completing] …planning and design phases for migration of the Department of Transport, Planning & Local Infrastructure desktop environment from Windows XP to a single Windows 7 Standard Operating Environment (SOE);  
  • [Upgrading] … the directory services server to Windows Server 2012 for the Department of Justice, including the design and installation of new infrastructure; and successful deployment of a Lotus Notes upgrade to all departmental users; [and] 
  • [Extending]… the Department of Environment and Primary Industries user identity management process to the GSP by transferring an Active Directory service and an Active Directory Federation service to the GSP.”  
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