Skip to main content

Centrelink receiving 25,000 online claims per month for new services

by Chris Huckstepp •
Subscriber preview

Centrelink has processed more than 100,000 online transactions for Newstart Allowance and Parenting Payment since these services went live in May 2014, averaging 25,000 a month.

The productivity implications awarded for driving these services online is significant, according to Minister for Human Services, Marise Payne.

The online services "free up our front line staff to help customers who have more complex needs.

"Feedback from both customers and staff is positive, as it is easy to use and applications can be processed faster than through other options," according to the Minister.

Citizens can link their Centrelink Online account to their myGov account, of which 4.7 million Australians are already signed up to.

myGov is emerging as the key enabler of the Government’s intent as expressed through its E-Government Policy of having every Government interaction that occurs more than 50,000 times per year achievable online by 2017. 

Already a subscriber? Sign in here to keep reading

Want more content like this? Contact our team for subscription options!

  • Stay up-to-date on the latest news in government
  • Navigate market uncertainty with executive-level reports
  • Gain a deeper understanding of public sector procurement trends
  • Know exactly where government is spending