Skip to main content

Challenges for new Health CIO

by Aleks Vickovich •
Subscriber preview

Following an extensive four-month search, the federal Department and Health and Ageing (DHA) has announced that Paul Madden has been appointed to the position of Chief Information and Knowledge Officer (CIO) at the department.  He will commence in this role on December 6 2010.

Departmental Secretary Jane Halton lauded the appointee’s relevant work experience.  “Paul has a wealth of highly developed information technology and organisational knowledge, as well as strategic advisory and leadership experience,” she said in an email to staff to which Intermedium has been granted access.

Mr Madden is currently on secondment to the Treasury from the Australian Tax Office (ATO), where he has been instrumental in the implementation of the Standard Business Reporting (SBR) program.  Previous to his involvement with SBR, Madden was national Program Manager, ATO Business Solutions where he “provided leadership and support for the ATO’s ‘whole of government’ strategies and projects,” according to Ms Halton’s statement.

“I welcome Paul to our Executive team and look forward to working with him,” Halton added.

But despite his previous experience – and the well-wishing of his new boss – Madden will have to hit the ground running in his new role, with a number of key ICT-enabled DHA projects and procurements flagged for the remainder of this financial year, including some current approaches to market.

On Friday 19 November, DHA issued a request for expressions of interest for an ICT solution to support the network of ‘One Stop Shops’ for ageing.  The establishment of the network was announced in the 2010-11 Federal Budget and aims to “create a single, identified entry point for clients and their carers into the aged care system,” according to a post on the DHA website.

Tender documents explain that the solution will “provide the core ICT capabilities required to support the business functions within the full case management life cycle including contact, triage, needs identification, care coordination and review”. 

While it is being primarily led by Medicare Australia (which is part of the Human Services Portfolio) Madden may become involved in the rollout of the electronic health record project, which is a core component of the Federal Government’s e-health agenda, if at no other level than as a key stakeholder in the governance processes that are likely to be put in place for the project.   As part of the SBR scheme, Madden would have been familiar with the AusKey online security credential and this will be relevant background with regard to the Healthcare Identifiers online health authentication. 

Intermedium’s Scout IT online prospecting tool has also identified a number of planned procurements that come under the jurisdiction of the new CIO, including quality assurance services and a data warehouse foundation for the National Health and Hospitals Network (NHHN) Business Information System (BIS) Project.  More broadly, it is likely the NHHN BIS project will be a key priority for Madden early in his tenure.

Other planned procurements that are sure to keep the CIO busy include:

  • A Home & Community Care (HACC) reform IT solution;
  • Consolidation of e-business tools ;
  • An aged-care compliance, case and grants management system; and
  • Supply of resources to implement the P3M3 Roadmap Capabilities;

Beyond these planned procurements, Madden will also have to consider options for the replacement of outsourcing agreement with IBM which has been in operation since 2000 and is due to expire in mid-2011.  Ensuring continuity of service after the cessation of this longstanding arrangement is likely to be another key priority. 

With the advent of e-health and telemedicine technologies  DHA is becoming increasingly involved with ICT-enabled projects and services. 

While they will not necessarily be part of the CIO’s responsibilities, a number of recent approaches to market demonstrate DHA’s broadening remit in the use of ICT in the public health sector. 

On November 12, DHA issued a request for consultancy work to evaluate the e-health readiness of Australia’s allied health professional sector.  According to the tender post on the DHA website, the successful tenderer will be expected to conduct research and subsequently “deliver reports that will enable the Department to gain a better appreciation of the eHealth work practices of this segment of the health workforce”. 

A separate request for tender has been issued seeking identical services with a focus on the private medical specialist sector.  Both contracts are for the period of between January and May 2011.

Already a subscriber? Sign in here to keep reading

Want more content like this? Contact our team today for subscription options!

  • Stay up-to-date on hot topics in government
  • Navigate your business with executive level horizon outlooks
  • Get deep public sector ICT insights on our Market Watch series
  • Federal
  • Health
  • ATO
  • auskey
  • DHA
  • e-Health
  • Jane Halton
  • NHHN
  • P3M3
  • Paul Madden
  • sbr
  • treasury