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CITEC’s ‘Commodity’ ICT Services out to tender

by Chris Huckstepp •
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Commodity ICT Services currently performed by CITEC and Datacom (as Citec's subcontractor) are the subject of anInvitation to Offer (ITO) by two of Queensland’s lead agencies, the Department of State Development, Infrastructure and Planning (DSDIP) and the Department of Local Government, Community Recovery and Resilience (DLGCRR).  

Under the current ‘commodity services’ arrangements, the Departments’ network and facilities management requirements are provided by CITEC with help desk services subcontracted to Datacom.  This arrangement is due to finish in June 2015.

Telecommunications services are largely provided by Queensland Shared Services (QSS) and Datacom; Datacom also manages the Departments’ Online Exchange after the Departments migrated to Office 365 from on-premise email/Exchange in mid-2014.

The ITO states the Departments seek to comply with Queensland’s “Cloud First” policy and achieve greater flexibility and value for money.  The services required include:

  • Hosting of physical and virtual machines;
  • Cloud storage;
  • Public and private networking services;
  • Platform-as-a-Service capability;
  • Managed desktop support services;
  • Cloud email and collaboration support service;
  • Assets and services disaster recovery;
  • Telecommunications service (including desktop and mobile telephony); and
  • Management and support (Service Desk).

The ITO states that the agencies also seek “close alignment” with the following principles:

  • Evergreen: A hardware and software upgrade roadmap;
  • Rapid elasticity: Ability to absorb increases and decreases in subscriptions;
  • Utility: Services can be charged at regular billing intervals;
  • On-demand self-service: End users can access capabilities without directly approaching supplier;
  • Anywhere, anytime access to services (provided adequate security);
  • Accessible anyhow: Ability to use services from multiple devices without the need for client software;
  • Referenced: A proven record; and
  • Standardised: Price standardisation.

A brief overview of the Departments’ technology roadmap is included within ITO documents.

DSDIP and DLGCRR are attempting to:

  • Reduce ICT asset ownership;
  • Virtualise all servers (currently only 5 physical servers remain);
  • Make application environment/platform services and hosting services available on a Platform as a Service (PaaS) model;
  • Increase the use of Software as a Service (SaaS) models;
  • Support flexible workplaces through increased use of mobile devices;
  • Streamline ICT services “in line with supplier commercial models”; and
  • Take advantage of the ICT capabilities of the 1 William Street (1WS) office tower which opens in 2016.

DSDIP and DLGCRR expect the contract to be awarded early in 2015 with the commencement date to follow. The contract end date is 30 June 2018, however two one year extensions could be exercised. 

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