Skip to main content

Customs smuggles in new CIO & CTO, but sticks with same outsourcer

by Paris Cowan •
Subscriber preview

The Australian Customs and Border Protection Service has successfully sniffed out a Chief Technology Officer and Chief Information Officer to lead its restructured ICT functions.

Randall Brugeaud, previously CIO at ComSuper, has become the inaugural CTO at Customs, while Kevin Rudd’s one time National Security CIO Rachel Noble has joined as CIO and National Director of Intelligence.

Brugeaud brings experience to the role spanning both the public and private sectors including the Department of Immigration and Citizenship and Boston Consulting Group prior to ComSuper.

The job will see him take control of IT service delivery and the operation of enterprise systems, infrastructure and voice and data networks for the agency.

He will work within a new Support Division and will answer to National Director of Support, Cindy Briscoe. Two of the four units within Support, ICT Business Operations and ICT Enterprise Capability, will answer to the CTO. ICT Business Operations will be headed up by Anthony O’Connor. ICT Enterprise Capability will be headed up by Megan Kelly, who has been acting in the CIO role since late last year.

Rachel Noble has taken up the newly amalgamated role of National Director, Intelligence and Chief Information Officer.

In 2009 Noble became a key adviser to then Prime Minister Kevin Rudd when she was named National Security CIO within the Department of Prime Minister and Cabinet, following a career with the Defence Signals Directorate. Her path from PM&C to Customs, however, is not clear.

At Customs she will focus on the strategic deployment of ICT and will be “responsible for integrating the agency’s existing intelligence and analytics capability with its information management capability,” according to Custom’s most recent organisation chart.

The agency’s 250+ ICT staff will be split between the Intelligence Division and the Support Division, with the bulk falling to the latter.

Prior to the restructure they were organised along more traditional lines, with all technology functions falling into the Information Technology Division under CIO Joe Attanasio. Attanasio left Customs at the expiry of his contract in November 2012.

The organisational changes pre-empt the recommendations of a review process commenced by Home Affairs Minister Jason Clare, to address corruption and criminal conduct recently uncovered within border security operations.

“This restructure, one of a number taking place across the Service through 2013-14, will best position ACBPS ahead of recommendations from the Customs Reform Board. The restructure will also better position us to develop Reform proposals,” said a spokesperson for the agency.

The agency has partnered with Accenture for advice and support throughout the ICT restructure. In March this year it signed a $7.8 million contract making the supplier its ‘reform partner’ for a 12 month period.

“Accenture has been appointed to work with the newly established Reform Taskforce to develop a program of work for the implementation of reform. They will be required to analyse and evaluate all future-focused strategies and outcomes of work undertaken across the agency to date and identify key strategies, opportunities, actions and interdependencies required to implement the required transformation of the agency,” explained a Customs spokesperson.

Amongst all of this change at Customs, however, some things are staying very much the same.

The agency has just extended its major ICT outsourcing deal with IBM for three years out to 30 June 2016, notching up nine years between the agency and the ICT giant. The extension adds a bit over $130 million to the original value of the contract, bringing it up to $334 million.

It was originally signed back in 2007.

View Customs profile in GovFacts  >>>

Related Articles:

Attanasio leaves Customs

Customs dismantles $101 million telco outsourcing deal

DAFF and Customs to collaborate on ICT


For more information, please contact the Editor (02) 9955 9896.

Already a subscriber? Sign in here to keep reading

Want more content like this? Contact our team for subscription options!

  • Stay up-to-date on the latest news in government
  • Navigate market uncertainty with executive-level reports
  • Gain a deeper understanding of public sector procurement trends
  • Know exactly where government is spending
  • Federal
  • Border Security