Data warehousing services, an identity management database, and a system for home detention monitoring are among the procurements with clear ICT requirements scheduled by the South Australian Department of Communities and Social Inclusion (DCSI) over the next three years, according to the agency’s Forward Procurement Plan.
DCSI expects its release of the plan in late 2015 will “encourage a more competitive market and improved supplier planning, bringing benefits to both industry and government.”
Data Warehouse Design and Development
The plan states that DCSI will begin its Data Warehouse Design and Development project between September 2015 and 2018.
The department recently got underway with upgrading its BI and data infrastructure, releasing a Request for Tender (RFT) for the provision of Business Intelligence (BI) and Data Services, including assessment, design, development and support. It is unclear whether this procurement aligns entirely with the planned procurement in the Forward Procurement Plan, however, according to tender documents, the successful tenderer will assist with the development of the DCSI Business Intelligence Strategy and Solution Design.
DCSI systems currently don’t “support analysis because of silo development practices established over time” which have “segmented and isolated data into different frameworks and taxonomies.” Hosting of data occurs both on premise and in the cloud, according to tender documents.
RFT submissions close 18 February.
Home Detention Monitoring System
DCSI is also anticipated to procure a new Home Detention Monitoring System to manage electronic monitoring of low risk offenders.
It is unclear why the procurement responsibility falls to DCSI rather than the Department of Correctional Services as a 2014 report suggests that supervision of these types of offenders is the responsibility of the later.
Attorney-General and Minister for Justice Reform John Rau has cited electronic monitoring of offenders as an effective supervision tool.
“New technologies, such as GPS, have created ways of protecting the community whilst supervising offenders more effectively,” he said in a statement.
Salesforce.com Design & Development
DCSI is expected to continue or expand its use of Salesforce for its services delivery over the next three years.
The department was an early adopter of Salesforce software-as-a-Service offering, having transferred its custom-built system to Salesforce platforms from 2009 to consolidate the functions of numerous ageing systems, and address concerns about poor system security and reliability.
DCSI was known to be using 14 Salesforce applications in September 2014.
Other planned procurements include a Client Management System, an Identity Management Database, and Smart Support Technology for Disability Accommodation.
Cloud solutions are likely be selected for a number of the above procurements, in line with the SA Connected ICT Strategy, cloud services policy and the recent inaugural Digital Transformation Strategy and Digital Government Action Plan.
DCSI is one of three departments – the others two being the department’s of Premier and Cabinet and Planning, Transport and Infrastructure – to receive on-demand Infrastructure-as-a-Service and Backup-as-a-Service from iiNet (via Internode).
DCSI have also begun exploring Microsoft Azure options for new projects, according to the BI and Data Services RFT.
In August, DCSI rolled out a new online screening system to manage the 143,000 working with children applications received each year.