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Defence to address patchy ICT performance monitoring

by Justin Hendry •
Free resource

Topics: IT Services; Software; Hardware; Telco; Data Analytics; Fed.

ICT duplication, complexity and siloed services have prompted the Department of Defence to seek market advice on how it can improve its Single Information Environment (SIE) monitoring and control capabilities, in line with the 2015 First Principles Review.

The Request for Information (RFI) calls for information on monitoring, management and control architectures, methodologies and technologies that would give Defence an end-to-end awareness of services in a multi-supplier environment. The proposals must assist the Chief Information Officer Group (CIOG) to assess the impact of change on its ICT environment, and monitor the performance, capacity and availability of cross-platform services from a customer perspective.

“Defence does not currently have a unified, end-to-end visibility of the individual monitoring tools to draw together an integrated (across multiple platforms) view of services”, state tender documents.

Difficulty surrounding CIOG’s situational awareness stems from the composition of Defence’s SIE, which has developed “organically” to meet the department’s needs. This has led to “separate instances of tools, duplicate applications, siloed services and multiple internal networks.”

Defence has begun to address the complexity of its ICT environment through outsourcing the management of a number of key ICT infrastructure reform projects to external service providers under the 2013 Infrastructure Transformation Program. These include Terrestrial Communications, Centralised Processing, End User Computing (Next Generation Desktop), IT Service Management, and Stand Alone Network Remediation.

However, while Service Level Agreements made with service providers include the option for Operating Level Agreements, there are currently no OLAs between the service providers. Also contributing to the level of complexity, Defence has given its service providers flexibility “in selecting their own in-tower monitoring tools.”

This has meant that CIOG has insufficient visibility of a large number of components in the ICT environment, including security, storage and governance.

The majority of Defence’s network management is currently delivered through two systems – the Application Performance Management and Reporting System based on Compuware/Dynatrace tools and IBM’s Tivoli Integrated Toolset Analysis Network.

The First Principles Review, released in April 2015, found the lack of effective governance and control over information management by Defence to have “led to siloed solutions”, and called for “a strengthened centre-led, enterprise-wide planning and performance monitoring process”.                                                    

A significant proportion of ICT investment in Defence’s 10-year, $195 billion Integrated Investment Program, which accompanied the 2016 Defence White Paper, has been earmarked to stabilise the SIE.

Defence is also currently in the process of consolidating a batch of 500 finance, logistics, procurement, engineering and maintenance applications through its $1 billion-plus enterprise resource planning transformation program. The program’s latest approach to market is seeking to establish standing offer arrangements with a Strategic Partner and an Organisation Change Management Partner.

Defence does not intend to use the RFI to shortlist suppliers for any future procurement process but may use the information received to inform the planning of a future approach to market.

ROI submissions close 5 August.

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