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Department of Resources, Energy and Tourism opens awaited Managed Services EOI

by Kristen Hammond •
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Vendors with an interest in supplying a broad range of ICT managed services to the Department of Resources, Energy and Tourism (DRET) will have to register an expression of interest (EOI) with the agency before 26 August 2011 in order to be invited to participate in any tender process that may follow.

As was recently reported by Intermedium, DRET highlighted its intentions to open an EOI in Agency Procurement Plans released in July, and a spokesperson for the Department confirmed that ICT outsourcing was one of the options under consideration.

The Department is looking into consolidating all of its ICT supply arrangements into a single contract, and is conducting this EOI to determine whether this will offer it a cost effective procurement solution.

The EOI, released on 25 July 2011, seeks to gauge the ability of the market to develop, supply and sustain a broad ICT infrastructure for the Department.

While potential vendors need to register their interest now in order to be invited to tender in the future, there is no guarantee the exercise will progress to a request for tender.

“DRET is issuing this REOI to identify the Respondents (if any) that are best qualified to provide the Services should DRET decide to a Restricted Request for Tender for the Services based on the responses received,” EOI documents state.

A single procurement solution would likely encompass DRET’s business systems and provide the Department with the services it requires. At present, DRET’s ICT requirements are provided through a number of ICT service agreements within the government and private sector, including a $6 million shared services arrangement with the Department of Innovation, Industry, Science and Research (DIISR).

The EOI is seeking information on a broad range of ICT supply categories, including:

Desktop services:

  • Providing a single point of contact for end user IT services to the Department and individual Ministers/Executives;
  • Account management;
  • Printer installation and management;
  • Software requests;
  • Remote Access Services (RAS) including Blackberry and other remote connectivity devices; and
  • Supported desktop image.

Network Services:

  • Wide Area Network (WAN) Services delivering connectivity between all sites and the department’s data centre;
  • Local Area Network (LAN) and Wireless LAN Services delivering connectivity and wireless connectivity within a site (including VoIP services);
  • Internet hosting and access within a protected gateway environment;
  • Video and teleconferencing network based on CISCO Tandberg IP hardware; and
  • Network monitoring and alerting to improve incident and problem management, provide a preventative maintenance tool and provide logging services.

Infrastructure Services:

  • Authentication services, ensuring only authorised clients are able to access RFT resources;
  • Email services;
  • Desktop voice services, including a VoIP telephony service;
  • Data storage;
  • ICT security services;
  • Application hosting services;
  • Building security services such as key safes, video surveillance and monitoring of data centres;
  • Database services, including the provision of methodology for the incorporation and management of the department’s enterprise and desktop database services;
  • Provision of a corporate directory;
  • Infrastructure monitoring and alerting; and
  • Desktop fax services.

DRET is also looking for industry suggestions in regards to an instant messaging service, electronic file management system, a client relationship management solution and a grants management solution. 

While the ICT services listed above are to be primarily provided to DRET’s Canberra office, the Department says it is expecting a growth in staffing levels of 10 to 15 percent over the next 18 months, and will seek expand the scope of requirements to its Perth, Melbourne and Darwin offices, in addition to Ministerial offices and residences, if necessary.

If the EOI does develop into a tender process, the initial contract term will be three years (though DRET will consider a term of five years if sufficient cost benefit is demonstrated) with two one-year extension options.   

The REOI closes on 26 August 2011, with a decision as to whether to proceed to a RFT made by 15 October 2011.


Related Articles:

DRET to release IT managed services EOI in coming weeks

Clean Energy Regulator will have substantial ICT needs

Procurement plans reveal DIAC’s outsourcing intentions

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