The Department of Foreign Affairs and Trade (DFAT) has released an RFT for the provision of ICT Service Desk support. It replaces a five year outsourcing arrangement that commenced in 2004.
ASG, the incumbent, inherited the three year, $6 million contract for the provision of Helpdesk and Desktop Support in 2004 following the purchase of Exceed Systems Integration Pty Ltd.
DFAT is a dispersed organization with almost 3,500 staff spread over more than 90 locations in Australian and overseas. DFAT also provides services for a number of other government agencies who use DFAT ICT services in Australia and overseas.
According to Intermedium’s scout ITFederal ICT prospecting tool, DFAT expected to go to the market for these services in October-December 2008. The contract is due to commence on 1 September 2009 and run for three years with two 12 month options for DFAT to extend the term.
DFAT will hold an industry briefing on requirements in Service Desk RFT in Canberra on 2 April. Interested applicants should contact Craig Stokes before 1 April 2009.
For tenderers unable to attend the industry briefing, a copy of any additional information provided at the briefing will be available from the DFAT website, or the Contact Officer on request.
The RFT closes 29 April 2009, with the successful tenderer required to deliver by 1 September 2009.
Federal Agency Profiles
Intermedium maintains a series of detailed profiles of selected Federal Government agencies. Each profile includes background to the agency, key suppliers, strategic plan (if available), ICT/eBusiness Strategy (where available), ICT organization, among other features. They also include major project backgrounds and processes, ICT procurement details as well as expiring ICT contracts.
The contract is for the support of a broad range of ICT services of different security levels, including networked desktop computing, mobile computing, networked and mobile telephone services and some audio visual services.