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DPC begins Service Victoria procurements

by Justin Hendry •
Free resource

Topics: IT Services; Software; ICT Strategy; Digital Transformation; Vic.

12 key procurements supporting the development of Service Victoria are scheduled before the end of 2016, as the Victorian Department of Premier and Cabinet prepares for the next phase of implementation.

According to its 2016-17 Procurement Plan, DPC intends to approach the market for a large set of what it describes as ‘foundational ICT procurements’ over the next 12 months – many of which are understood to be related to the Service Victoria initiative.

Seven of these will be approaches to the market via a Request for Tender (RFT), but eight will be Requests for Quotation to suppliers who are on ‘State Purchase Contracts’ (most likely to be the eServices Register, although this is not explicitly stated in most instances).

Three of the procurements were scheduled to go to the market in the first quarter of 2016-17, however a spokesperson from the department told Intermedium in that the Finance and Procurement Branch had only approached the market for systems integration services.

 

Planned Procurement

Estimated Date of ATM

Market Approach

System Integration services

Q1, 2016/17

RFT

Development Tools – digital transaction platform

Q1, 2016/17

RFQ via State Purchase Contracts (SPC)

 

Cloud services

Q1, 2016/17

RFQ via SPC

Content Management System

Q2, 2016/17

RFT

Data Integration software

Q2, 2016/17

RFQ via SPC

Business Process Management (BPM) software

Q2, 2016/17

RFT

Identity Management – information security

Q2, 2016/17

RFQ via SPC

Business Rule Engine software

Q2, 2016/17

RFT

Master Data Management (MDM) software

Q2, 2016/17

RFT

Enterprise Content Management/Records Management System software

Q2, 2016/17

RFT

Customer Relationship Management (CRM) software

Q2, 2016/17

RFT

Communication Gateway software

Q2, 2016/17

RFQ via SPC

Reporting and analytics software

Q2, 2016/17

RFQ

Platform and Content Management System – Single Digital Presence

Q1, 2017/18

RFQ via SPC (eServices Register)

Google analytics implementation – Single Digital Presence

Q1, 2017/18

RFQ via SPC (eServices Register)

Testing services – Single Digital Presence

Q2, 2017/18

TBA

Starting with the highest-volume government transactions, Service Victoria is expected to simplify citizen-to-government transactions by creating new distribution channels that will consolidate the 538 different websites and hundreds of telephony hotlines currently used to deliver government services in Victoria.

DPC received $15 million in 2015-16 to begin planning and development and $81 million in 2016-17 for the next phase of implementation, including new systems and digital platforms.

So far this year, DPC has signed two contracts with KPMG in relation to Service Victoria: one to optimise transactional service delivery (Project Turbo) for $2.1 million and another to deliver Pilot Strategy Support for Service Victoria, worth $121,000.

In anticipation of its approach to market for new systems and digital platforms, DPC’s major focus in 2015-16 was on ways to improve the customer experience in citizen-government transactions. This planning will inform work to implement distribution channels for simple, high volume transactions and overcome online services roadblocks, according to DPC’s latest annual report.

Currently only about a third of all Victorian Government transactions can be performed online, whereas around two-thirds of citizens would prefer to interact with government online.

Both the Federal Government’s Digital Transformation Office (now the Digital Transformation Agency) and Service NSW have been consulted by the DPC with respect to the development of Service Victoria.

Victoria is yet to make a decision on whether to more broadly adopt the Federal Government’s myGov portal, following the launch of its new online application system for social housing using the service. Victoria is currently the only state or territory to offer government services through myGov.

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