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DTO releases first performance dashboard, NSW and Vic to follow

by Justin Hendry •
Free resource

Topics: Digital Transformation; Innovation; Data Analytics; Fed; NSW.

Almost three years after the concept was proposed in the Coalition’s Policy for E-Government and the Digital Economy, the Digital Transformation Office (DTO) has released the prototype of the performance dashboard.

The prototype currently discloses data pertaining to the performance of the Department of Human Service’s myGov portal, providing a visual representation of its monthly engagement, including account activity and traffic sources.

A beta release of the dashboard is expected in June 2016.

Speaking at the 2016 CeBIT Conference in early May 2016, Principle Advisor of the Department of Prime Minister and Cabinet’s Public Data Branch Helen Owens revealed that the alpha prototype platform would be released in the coming weeks, and would showcase “the performance information of our current live government services.”

“By making this information easier to access the dashboard will drive a continuous improvement of government services for users and increase government transparency,” she said. “No longer can government agencies hide behind poor services that aren’t delivering what the user wants.”   

The dashboard will also be used as a record of assessment for digital services, modelled on the digital-by-design reports, whereby reports from there three-stage Digital Service Standard process – alpha, beta and live – are published online to ensure openness and transparency.

The dashboard is one of seven initiatives for smarter ICT investment in the 2013 E-Government Policy. The Policy outlines the creation of a dashboard to publish “key metrics on Government ICT performance and progress on major new investments”, including “league tables of agencies ranking performance on online engagement, platform-agnostic services, availability of data sets and customer satisfaction.”


New South Wales has also been developing a dashboard to measure the performance of agencies, using real-time data to reveal customer perspectives when using services.

Minister for Finance, Services and Innovation Dominic Perrottet, who also spoke at CeBIT, said NSW’s new Customer Dashboard had reached its testing stages, meeting the requirement in Digital + 2016 that the dashboard would be established by quarter two 2016, and will be publically released by quarter four 2016.

“Recently, we’ve implemented a new whole-of-government dashboard – the NSW Customer Dashboard, which allows the Premier, Ministers and agency heads to have a single, current, ‘right now’ view of how well agencies across government are performing,” he said.

 “It features ‘traffic light’ reporting, so it will be obvious when a public service is working well or needs to be addressed,” Perrottet said.

The Victorian Government is also planning to introduce a public-facing ICT Dashboard by July 2016. In its recently released 2016-2020 IT Strategy, it outlines that the dashboard will be used to increase the level of transparency and accountability around ICT expenditure and project status of ICT projects valued at over $1 million.

Queensland was the first jurisdiction to release an ICT Dashboard in 2013. It has since undergone a refresh to improve visualisation and provide benchmark feedback to agencies.

Related Articles:

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Long awaited ICT Dashboard announcement to follow Budget

DTO to require expert review of online services

NSW enters next phase of digital government

Hoffman: WofG platforms a feature of NSW ICT architecture of the future

NSW leads the charge to digital government

Vic’s 2016-20 IT strategy reveals new procurement ethos

Queensland ICT Strategy progress update

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