A recent study by AGIMO shows that 25 per cent of people now conduct all or most of their dealings with government over the Internet, up from 14 per cent in 2004-05. The report also shows that although the internet was their preferred channel, many still do not use the web as their primary form of communication with the government. It is a strong pointer indicating to greater e-Government use according to the report.
Australians' Use of and Satisfaction with e-Government Services – 2007 is the third report in a planned time series study.
A media release by Finance Minister Lindsay Tanner described the Internet as "indispensable" for the delivery of government services to the Australian public. He said, “However people prefer to access government services, this report provides a solid foundation for governments and agencies at every level to improve how their services are delivered,” Mr Tanner said.
The report will form part of the information supplied to Sir Peter Gershon, who is currently conducting a review of the Government's use of ICT, part of a broad ongoing reform agenda to improve the efficiency of government spending and deliver better value for money.
The initial study was commissioned in 2004 to establish a baseline understanding of Australia's uptake of, satisfaction with, and barriers to, the use of e-government services. The 2007 study continues the measurement of the uptake of government services provided through the internet and other channels by undertaking a quantitative and qualitative study of Australians’ use of these services across all tiers of government.