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Growing Digital Marketplace to expand service categories

by Justin Hendry •
Free resource

Topics: IT Services; Labour Hire; Procurement; Digital Transformation; Fed.

The Federal Government’s Digital Marketplace is fast becoming the go-to procurement vehicle for digital services, with more than $20 million worth of opportunities listed on the platform in its first three months of operation. But this is by no means the endgame for the marketplace.

Insights from the Digital Transformation Agency’s first Digital Transformation Roundtable held with buyers, sellers and industry leaders has highlighted a range of should-be priorities for the marketplace, including improving the visibility of deal flow and creating more opportunities for conversation between buyers and sellers. Top of the pile, however, is that the marketplace be opened to new sellers.

The DTA has indicated that increasing the range of services and the number of sellers in the marketplace is a priority, and will soon expand its service categories to include cybersecurity, data analytics and data visualisation, according to a spokesperson.

The agency is also researching the best ways to supply both products and services through the marketplace with a range of buyers and sellers, in line with the National Innovation and Science Agenda.

The marketplace currently provides access to digital specialists only, including developers, digital transformation advisers, ethical hackers, performance and web analysts, service designers, and user researchers.

Since the fully-functioning beta release of the marketplace was launched in late August – only five months after beginning development –26 suppliers have joined the Digital Services Professionals Panel, which underpins the marketplace, bringing the total to 250.

The number of registered buyers has also grown to 226 – 49 more than a month ago. Some of the agencies to use the procurement vehicle so far are: the Department of Health (DoH), the Bureau of Meteorology, the Australian Taxation Office (ATO), the Department of Immigration and Border Protection (DIBP), the Department of Human Services, and the Department of Environment and Energy.

The marketplace is also open to state, territory and local government buyers, who must comply with the procurement rules that apply in their jurisdiction.

The spokesperson told Intermedium that the 37 opportunities listed in the marketplace so far “range from short term capability uplifts, such as a 2-week role for a developer for a local council, through to longer term, multi-million dollar website projects, like the Mental Health Gateway requested by the DoH, as well as cultural change as an outcome sought by the ATO, and the development of a continuous delivery capability sought by the DIBP”.

A new self-service seller onboarding feature will also be introduced into the marketplace shortly, “simplifying the process for new sellers to onboard and current sellers to offer additional services”, as well as an open ideation platform that allows supplies to solve digital business challenges issued by agencies.

These features will join a recently released digital work order that gives flexibility over the work and payment approach and allows for contracts to be created in the marketplace.

The marketplace is likely to become increasingly entrenched in the Federal Governments procurement framework after the DTA assumed responsibility for Whole-of-Government ICT policy and procurement  from the Department of Finance’s Technology and Procurement Division.

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