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Industry seeks cloud-based, apprenticeship management system

by Pallavi Singhal •
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A 13 year old legacy system will ideally be replaced by one on fully managed infrastructure, according to Request for Tender (RFT) documents issued by the Department of Industry (Industry).

The new apprenticeship management system sought by Industry will combine Industry’s online Customer Relationship Management (CRM) and records management systems. 

It will underpin the new inter-jurisdictional Australian Apprenticeship Support Network which commences in July 2015.

The RFT documents state that cloud and cloud-like solutions will be considered, but “Data storage MUST be On-Shore in a Private Cloud, or Australian Government Co-Tenanted Private Cloud,” according to RFT documents.  

The Australian Apprenticeships Management System (AAMS) will replace the 13-year-old Microsoft Active Server Page (ASP) Training and Youth Internet Management  system.

The new system is expected to:

  • Provide integrated CRM and records management capability to streamline service delivery;
  • Engage apprentices and employers;
  • Track progress and scan, upload and store records including employer, apprentice and network provider information; and
  • Make Commonwealth payments.

The system will be required to “support complex system interfaces between the Department and the eight State/Territory Training Authorities” to ensure the efficiency and timeliness of information sharing.

It will also need to interface with the Australian Taxation Office, the Australian Business Register,, Australia Post and Unique Student Identifier.

Tenderers are asked to submit turnkey solutions that will operate outside Industry’s existing ICT infrastructure.

Proposed solutions are also expected to provide real-time online and e-business data entry and authorisation capabilities and be compatible with mobile platforms, according to RFT documents.

Solutions must also demonstrate compatibility with Industry’s existing infrastructure that include Microsoft Office, Microsoft Dynamics, Microsoft SharePoint, Avoka and Technology One platforms.

The scope of the new system will include:

  • Around 3,500 users;
  • A 70 gigabyte database with growth of 5 gigabytes per annum;
  • 400,000 current apprenticeship records with 18,000 new contracts added monthly; and
  • Over 100,000 employer records.

The system will also be used to make payments of:

  • $1 billion per annum (approx.) in employer incentives and personal benefits;
  • $200 million under the Australian Apprenticeships Incentives Programme; and
  • $650 million under the Trade Support Loans program.

The Australian Apprenticeship Support Network replaces Australian Apprenticeship Centres.

Industry is also in the market for technical services and released a tender on October 7 2014. The services required relate to the Department’s Single Business Service (SBS) initiative which is streamlining interactions with businesses at the same time as seeking to meet the Government’s Convenient Services Anytime Anywhere agenda. The EOI requires respondents to demonstrate experience in implementing and integrating Cloud solutions.

RFT submissions for AAMS will close on 27 November 2014, and Industry intends to roll out the successful AAMS under a staged deployment commencing in July 2015.

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