Technology provider NEC has retained its hold on the Northern Territory’s (NT) managed services market with a five-year contract with the Department of Education (DoE).
The $34.6 million deal will see NEC continue as the primary supplier of the Department’s service desk and infrastructure, including servicing all 151 schools in the Northern Territory.
The contract includes the delivery of:
- Technology architecture and integration services;
- Service desk and technology management tools;
- On-site support; and
- IP telephony and communication systems management.
Northern Territory schools require unique IT services as a large percentage of them are in remote areas, serviceable only by plane.
“With 44 per cent of the Territory’s population living in remote and very remote locations, education services need to be delivered through flexible and innovative ways,” according to the Department’s 2013-14 annual report.
CSG formerly held a $30 million, five-year deal to provide IT services to DoE and manage its 250 servers and 13,000 desktops.
NEC acquired CSG’s Technology Solution business In May 2012. The acquisition has proved to be a fruitful move for NEC, considerably expanding its share of the NT ICT market. On top of the DoE IT services contract, NEC took over whole-of-government contracts for network management and desktop and server support. It is also currently the sole provider on the whole-of-government voice network management contract. In 2012, all three contracts were extended for an additional 12 months. The contracts will now expire in May 2014.
In addition to supplying IT services for the NT Department of Education, NEC has announced the launch of an IT Apprenticeship Hub for the Department due to begin in 2014. The supplier will train 50 senior students in IT over five years. The chosen apprentices will spend two days a week at NEC’s service delivery centre and one day a week at Charles Darwin University.
“A key component of NEC’s contract is the local development and value adding component on the contract,” said NT’s Chief Minister Adam Giles.
The program is aimed at training students with an interest in the IT industry as a way of finding them future employment within NEC or other areas of the NT ICT industry. At least half of the apprentices will be Indigenous students.
The NT Government has been slowly building its reliance on ICT over the past few years. The 2013-14 Budget saw the largest allocation for ICT yet with $76 million dedicated to future initiatives as compared to $31.9 million in 2011-12.
Funding of $28 million for ICT services was allocated to the Department of Corporate and Information Services (DCIS), which took over responsibility for whole-of-NT-Government shared services functions from the Department of Business and Employment after the change of government in 2012.
One of the first projects flagged for DCIS was upgrading the State’s data centre facilities. The Department has acted upon that by recently issuing a tender for an IT infrastructure service provider for its Government data centres. The term of the resulting contract is expected to be for 12 months with two 12 month extension options. There is a $3.6 million budget allocation for DCIS to upgrade its whole-of-government data centre facilities.
The following services are required:
- Operating system administration;
- Application support;
- Database administration;
- Enterprise storage; and
- Backup within the Midrange Services unit.
The tender is an open approach to market with applications set to close on 6 November 2013.
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