Two weeks into his new role as CIO of Court Services Victoria, Krist Davood sees a “huge thirst for mobile services” in government, as well as a big opportunity for data analytics.
Mobility – putting users at the core
There is “great scope for digital file management” across government said Davood, and within Court Services, he is looking particularly at the use and presentation of evidence.
In his presentation at CeBIT 14’s Enterprise Mobility Conference, Davood proved a firm advocate of implementing mobility solutions which are “viewed through the users’ eyes, not the technologist’s eyes”.
Davood focused on the need to influence and produce a “thirst” among the users for mobile solutions that make sense to them, to manage user anxiety and to collaborate across the business from the outset.
Self-service is the key to successful enterprise mobility, according to Davood. “Mobility is more based on interaction than on the technology itself”. He spoke of the “social-technical aspect” as paramount to mobility projects, emphasising that mobile solutions should be designed from the outset to be intuitive for users; “the system should explain itself”.
Davood said he viewed cloud services as an effective solution for agencies where the skills to build and manage the desired services are not available in-house.
Using Big Data in delivering justice
Big Data has real application for Court Services Victoria, according to Davood. The opportunity to apply data analytics to social media to gauge interest and public response to court cases was of particular interest.
An effective analytics capability could forewarn of the potential for a miscarriage of justice, Davood said. For example, if comments about a case were being posted on Facebook or on Twitter an analytics solution could alert on any potential risk..
Krist Davood comes to Court Services Victoria from Schiavello. He has over 25 years’ experience in the ICT industry, having worked at several major consultancy firms, managing project implementations for several notable corporations, in a program management role at Medicare Private Health, and in executive positions for Telstra and AGL Energy.
Court Services Victoria will be established on July 1st to provide the administrative facilities and services necessary for the performance of the judicial and administrative functions of the Supreme Court, County Court, Magistrates’ Court, Children’s Court, Coroners Court and Victoria Civil and Administrative Tribunal (VCAT). Court Services Victoria is governed by the Courts Council and is chaired by the Chief Justice.