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New WofG panel to support agile service delivery

by Justin Hendry •
Free resource

Six months after the Digital Transformation Office (DTO) commenced a recruitment drive to attract “Australia's best tech talent,” a Request for Tender (RFT) has been released by the office for a new Digital Service Professional Panel. The new Whole of Government (WofG) panel will be available for Commonwealth, state, territory and local government agencies to access “expertise and resources for Agile delivery.”

The nine service categories covered by the new panel arrangement are:

  • Product management;
  • business analysis;
  • delivery management and agile coaching;
  • user research;
  • service design and interaction design;
  • technical architecture, development, ethical hacking and web operations;
  • performance and web analytics;
  • inclusive design and accessibility; and
  • digital transformation Advisers.

“Tenders will be supporting the digital transformation of public services and developing digital services that meet the Digital Service Standard,” tender documents state.

Service providers will need to mobilise resources in Canberra, Sydney and other potential locations at short notice (typically five days) and “have methods that align with the Digital Service Standard and the service design and delivery process of the DTO.”

Submissions to the RFT close 4 April 2016. The resulting deed is expected to run between May 2016 and 30 June 2017, with the DTO having the option to extend by two further periods of six months each.

The DTO currently has two programmes of work underway – a) digital transformation and b) service delivery – that house ten major projects at varying levels of completion.

The digital transformation work programme was announced by CEO Paul Shetler in mid-October 2015. Five of the six projects announced in October will need to be delivered by May 2016 if the DTO is to meet its promise of ‘20 weeks to better services’.

The DTO’s work with the Department of Industry, Innovation and Science to simplify the process of starting a business has recently reached the discovery phase of the four stage service design and delivery process – discovery, alpha, beta and live. Public beta is expected in June 2016.

While much focus has been placed on the digital transformation programme of work, projects under the DTO’s service delivery programme have also reached major design milestones.

In late 2015, the DTO released the first prototype images of the Government’s new portal –, which is also yet to become a working service or face the Digital Services Standard assessment process.

The discovery phase of the $15 million Digital Marketplace, which was announced as part of the National Science and Innovation Agenda to enable government agencies to procure ICT services from SMEs, is expected to commence in April 2016

The Digital Trust framework has reached the discovery phase, with early research looking at “a range of ‘use cases’ to better understand the user needs and implications of various designs.” Alpha is expected in August 2016.

The Performance Dashboard has reached the alpha phase with beta expected in March 2016. When complete the dashboard will list major projects against their progress to completion.

The DTO received $254.7 million over four years in the 2015-16 Budget to initiate the Federal Government’s Digital Transformation Agenda.

Related Articles:

DTO on track with six joint projects

The DTO – ’20 weeks to a better service’

DTO reveals first foray into streamlining online services

ICT marketplace intended to break open Canberra for innovative SMEs

DTO to require expert review of online services

DTO gives first look at

  • Federal
  • IT Services
  • Labour Hire
  • Border Security
  • Defence
  • Education
  • Finance & Services
  • Health
  • Human Services
  • Industry & Investment
  • Infrastructure
  • Justice
  • Legislature
  • Local Government
  • PM / Premier & Cabinet
  • Policy
  • Resources
  • Revenue
  • Transport
  • Treasury