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NSW and QLD hungry for managed print services

by Pallavi Singhal •
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Two NSW agencies have independently approached the market for Managed Print Services, and given their shared services remit, any resultant contracts will wrap up a significant portion of this NSW Government market.

ServiceFirst is the shared services provider for around 40 government agencies with 8,000 users. Transport for NSW (TfNSW) has its own shared services unit which will support over 29,500 full-time equivalent employees (around nine per cent of the NSW public sector workforce) across the Transport cluster.

ServiceFirst has issued a Request for Information (RFI), with submissions due by 4pm on 8 February 2013, ahead of plans to add managed print services to the range of services it currently offers to its client agencies. The RFI invites solutions for printing, copying, faxing and scanning to inform the development of this new service category.

The current ServiceFirst printing environment is based upon Novell iPrint and Equitrac, and it intends to move to a Microsoft server based environment in the future. The existing fleet of multi-functional devices is approaching or has already reached the end of its warranty period.

Managed Print Services will initially be deployed across the Department of Finance and Services before being offered to other ServiceFirst client agencies.

TfNSW, on the other hand, is looking to expand its existing managed print services offering. It has approached the market for a master purchasing agreement that will replace the current $11.1 million Roads and Maritime Services (RMS) Managed Print Services Agreement with Fuji Xerox, and expand its scope to include all TfNSW agencies looking to procure relevant services.

The Request for Proposal closes at 11am on 11 February 2013.   TfNSW is holding a tender briefing session on 19 December 2012.

The Master Purchasing Agreement is intended to cover:

  • The supply of print services for Public Transport Agencies;
  • Overall fleet management and balancing, including the supply and management of new hardware to replace or enhance the existing MPSA device fleet, management of current devices, and the supply of consumables;
  • All Install, Move, Add, Change, Delete (IMACD) processes, including end-user training;
  • User-level cost allocation; and
  • Workflow management.

Additional service-related requirements include the provision of two on-site specified personnel and support services such as automated interface engagement between contractor and customer help desks.

The RMS component of the deal is expected to be executed in June 2013, must maintain or improve on the agency’s existing deal with Fuji Xerox, which was established in 2006 and is due to expire in December 2013.

Fuji Xerox currently manages approximately 1000 devices in 320 locations and 130 IMACD processes per annum for RMS.

The existing fleet of devices is dominated by Fuji Xerox, with a small number of Brother printers. However, proposals to transfer the ownership of devices are negotiable prior to contract award, according to tender documents.

Current IT infrastructure in RMS offices includes over 8,300 desktops, with NSW ICT benchmarking suggesting that there are just over three office-based FTE employees on average for each printer in the NSW Government.

The scope of this contract falls outside the mandatory Whole-of-Government Imaging Devices State Contract, which does not cover print services arrangements.

It will be a busy new year for managed print service providers, as Queensland Urban Utilities (QUU) has also issued a request for tender (RFT) for managed print services, including the provision of printing, photographic, and audio and visual supplies across the organisation’s 1,300 staff. The RFT closes at 12pm on 25 January 2013.

QUU is looking to engage a Managed Print Provider as it moves towards supporting its own ICT environment, which is currently hosted and managed by the Brisbane City Council.

Related Articles:

Queensland Education Department seeks managed print services supplier

New Transport CIO to drive major systems consolidation

ServiceFirst ICT Strategic Plan Fast Tracked

For more information, please contact  the Editor (02) 9955 9896.

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  • NSW
  • Hardware
  • Finance & Services
  • Transport
  • Department of Finance and Services
  • Fuji Xerox
  • Managed Print Services
  • NSW Roads and Maritime
  • Queensland Urban Utilities
  • RMS
  • ServiceFirst
  • Transport for NSW