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NSW clusters to have choice of Human Capital Management Systems

by Sam Murphy •
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The NSW Government is planning to replace its expiring e-Recruitment system contract with a list of Human Capital Management (HCM) systems from which NSW agency clusters can choose.

The NSW Public Service Commission (PSC) has issued a Request for Information (RFI) to establish a list of HCM systems that incorporate:

  • Performance development;
  • Career planning;
  • Workforce analytics & planning; as well as
  • e-Recruitment.

The NSW NSWBuy catalogue is likely to be the listing vehicle for the selected HCM and e-Recruit suppliers. 

The current e-Recruitment contract was awarded to Taleo Corporation (now a subsidiary of Oracle) in 2009 and is due to expire in mid-2014.

According to RFI documents, NSW intended to roll-out the single Taleo solution across the sector, however it “resulted in significant enhancement and integration costs for large agencies with complex recruitment needs” while “a number of clusters did not need the complex solution offered by Taleo”.

This was true for NSW Health, which opted for Mercury e-Recruit system instead. Mercury e-Recruitment is an Australian based solution, which has been widely implemented in the Health Sector.  The Mercury contract will also expire midway through 2014.

The RFI states that NSW “strongly prefers the use of pay as you go ‘cloud computing’ for realisation of system capability via ‘Software as a Service’ (SaaS) to avoid the expense and implementation costs associated with traditional ‘on premise’ delivery models”.

This is in line with the State’s 2012 ICT Strategy which indicated “that Cloud services will become one of the key ICT delivery models to be evaluated when agencies are undertaking ICT procurements”.

The intended implementation approach is for Government clusters to select from the list of suppliers/systems according to the complexity of their operations. The subsequent implementation of the system will be led by a nominated lead agency from within the cluster.

NSW has a solid track record in the use of lead agencies for cluster- wide systems implementation. Most recently, NSW Trade & Investment led the consolidation of ERP systems from 16 agencies into the one SAP cloud platform. Now in its second stage, the NSW Government has already acknowledged the $14.5 million project as a success.  The consolidated payroll system has been rolled out to all agencies within the cluster, and serves 8,500 people.

The lead agency implementation approach is one that the Federal Coalition Government wishes to adopt. The Coalition’s ICT Policy, released before its 2013 election win, encouraged an “increased sharing of resources” with ‘heavy user’ agencies to take lead roles over ‘light user’ agencies.

E-Recruitment systems are now being widely deployed across the Australian Public Sector (APS). Supplier NGA.NET has signed a number of contracts for e-Recruitment systems with Federal agencies including:

According to Intermedium’s Analyse IT, since 2010-11, NGA.NET has achieved a total contract value of $8.4 million.

In November 2013, SA Health released an Invitation for Expressions of Interest (EOI) for an e-Recruitment system to manage the 4,000 positions it advertises annually. EOI documents stated that the solution must be compatible with mobile and be able to be accessed anywhere and at any time.  This notion is echoed by the NSW RFI, which states that the solution must have a mobile interface.

The NSW Government will extend its arrangement with Oracle (Taleo) as an interim arrangement during the process of forming the list of HCM and e-Recruitment systems. Responses to the RFI must be submitted by 17 February 2014.


Related Articles:

SA Health seeks e-recruitment system

NSW Strategy update puts cloud procurement at the top of the agenda

ICT Strategy: Transport’s cloud champion to join NSW Strategy team

For more information, please contact the Editor (02) 9955 9896.

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