NSW’s $2.1 billion Digital Restart Fund will be the source of funding for the rebuild the digital licensing platform, Licence.NSW for the Department of Customer Service.
A five-year contract has been awarded to Canadian multinational CGI to create an improved digital licence platform, using Calytera’s Amanda solution. Amanda is an Enterprise Platform designed specifically for use by governments to manage and improve citizen services. Services delivered through Amanda include permitting and compliance, licencing automation and grants management.
The contract also involves the management of various licences, registrations, permits and certificates required by NSW government agencies.
The improved cloud-based system will incorporate identity verification, automated approval processes, complete integration with the MyService platform and a built-in payment engine to deliver a ‘seamless service’. Using these systems, the new platform will be able to immediately issue licences to approved candidates online.
The first iteration of the current platform was delivered in November 2019 through the Service NSW app, following an allocation of $8.5 million in the 2017-18 Budget to ‘develop and implement digital driver's licences’. By May 2021 more than half of all NSW drivers had opted for the digital drivers’ licence.
This project is part of a wave of other investments in digital infrastructure and services by the NSW government following a $500 million top-up to the Digital Restart Fund in the 2021-22 Budget. Other funding include $38.3 million for the Data Analytics Centre, $141 million for Health’s Single Digital Patient Record, and cybersecurity initiatives across seven clusters.
As Australia's leader in delivering digital services, NSW continues its strong pursuit of a ‘digital-first’ service delivery environment and support for the digital economy by exploring innovative options for as yet non-digital services. While other jurisdictions are trialing similar services, NSW has been the only state thus far to roll out digital and other drivers licences as a full scale offering to the public.