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NSW Government’s ‘biggest reform project’: shared services gains momentum

by Paris Cowan •
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The NSW Government has launched a major recruitment drive to push forward the shared services reform program it launched in 2010.

The Department of Finance and Services (DFS) is looking for project managers, business managers, change managers and analysts to join what it describes as the NSW Government’s “biggest reform project”.

“The restructure of corporate and shared services across the NSW public sector is the biggest of its kind in 30 years. It represents a chance to develop your experience in a reform delivery environment on a massive scale.

“The scope is vast, involving around 160 departments, 9 Government agency clusters, and some 300,000 employees,” says the Jobs.nsw website.

Applications are currently open for a Stakeholder Manager for the Corporate and Shared Services Reform Program (CSSRP) and an ARIS BPM Training Manager. A spokesperson for the DFS was unable to confirm exactly how many staff would be recruited for the program.

“The Department of Finance and Services’ approach to resourcing for the central reform program is based on the timeframes for supporting other agencies in their implementation programs,” he said.

Most importantly, however, the recruitment drive indicates that serious moves are underway to finalise the model outlined in the Blueprint for Corporate and Shared Services Reform, released under the previous Labor administration.

Under the original Blueprint model, each of the larger departmental clusters – Transport; Police and Emergency Services; Health; Education; and Human Services – were to source shared services through a single in-house unit, while the remaining smaller agencies would all source their corporate needs through ServiceFirst.

Intermedium can reveal that following the Machinery of Government changes that occurred in April 2011, all of the agencies within the Attorney-General and Justice cluster will have their corporate functions consolidated into a single shared services unit. The cluster includes the NSW Police Force and Emergency Services agencies, NSW Corrective Services and Juvenile Justice, as well as the Attorney-General’s Department and associated legal services agencies.

Prior to the April changes, the then Department of Attorney-General and Justice, with 12,600 Full Time Equivalent (FTE) staff, was earmarked for transfer to ServiceFirst.

A spokesperson for the DFS has advised that the alignment of the remaining agencies is consistent with the 2010 Blueprint.

Responsibility for the Corporate and Shared Services Reform Program (CSSRP) also fell to the DFS as part of the April MOG changes. It had previously sat within the Department of Premier and Cabinet.

As part of the CSSRP implementation, the shared services functions within the DFS will seek to implement a whole-of-government platform that will allow agencies to consistently track the performance of their finance, human resources management, procurement and ICT business processes, and to compare performance to NSW Government, international and industry benchmarks.

It is also looking to develop NSW Government-specific business process standards for finance, human resources management, procurement and IT.

The recruitment drive will also staff a Central Project Management Office which will liaise with department Program Management Offices as they implement their corporate and shared services reform programs.


Related Articles:

NSW Government confirms commitment to shared services Blueprint

NSW Machinery of Government changes will impact shared services

NSW Shared Services: Transport makes a move

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