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NSW introduces COVID check-in card and app updates

by Angel Jemmett •
Free resource

Service NSW has just made it easier for users to check in to venues and manage their check-in history with a series of updates to the Service NSW app and the introduction of a venue check-in card.

The COVID-19 check-in card is a physical card with a QR code that holds the user’s registered contact details. Users can opt to have a card posted to their address or download a printable version from home

The card will act as an alternative check-in method to the Service NSW webform and is designed to assist venue patrons who do not own or use smartphones. Registrations for the card open 13 August.

Minister for Digital and Customer Service Victor Dominello announced the changes to check-in regulations at a press conference on August 9. “The days of seeking out somewhere to manually sign in with pen and paper should be an absolute last resort”, Dominello said.

Due to customer demand, Service NSW is delivering two new features to the agency’s app. The first of these enhancements will allow customers to review and edit their sign-in and check-out times and history. The second will simplify the sign-in process for venue patrons.

Dominello says these updates are critical for contact tracing by allowing customers to provide “the most accurate information possible” even after they have left a venue.

Customers will also now be able to extend their login period for the Service NSW app to up to four hours without having to reenter check-in information or activate Face ID.

The new features will be released to the Service NSW app in mid-August.

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