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NSW Police Force launches new ICT Strategy

by Paris Cowan •
Free resource

The NSW Police Force (NSWPF), one of the state’s largest agencies, has launched a brand new ICT Strategy and restructured the way ICT is governed across its 16,000 strong workforce.

“Earlier this year, the NSWPF engaged consultants who recommended changes to the way Information and Communication Technology (ICT) is managed and delivered in NSW with the establishment of a new Chief Information Officer (CIO) position.

“NSWPF has implemented these changes and has established a new business ICT strategy which was launched on August 1, 2011,” a Police spokesperson told Intermedium.

While the strategy itself is not publically available, Intermedium has been told that mobility and process improvement feature strongly in the document, with the aim of freeing up frontline staff for field-based duties.

“These changes will allow for a wider perspective when it comes to innovation and effective delivery across the organisation. 

“Some of the issues driving change in the NSWPF environment include social media, whole-of-Justice initiatives and emerging technologies for law enforcement, including intelligence-led policing, predictive analytics and use of biometrics,” the spokesperson said.

The review also recommended that the NSWPF implement structural changes to its ICT governance model, including the establishment of a Chief Information Officer (CIO) role to replace the Director of Business Technology Services, the unit in charge of ICT.

“The new CIO position will be responsible for aligning ICT with the needs of the business and enabling agile, transparent and effective delivery,” said the spokesperson.

Julie Roberts, who held the Directorship from 2006, left the Police Force on 1 July this year, and Superintendent Christopher Clark will serve as the Acting CIO while the Force looks for a permanent replacement.

The structural reforms do not stop at the CIO level, however, with the NSWPF introducing a revised model of governance for its ICT functions.

“In order to deliver on the new ICT Strategy, NSWPF is implementing improved structures for the governance and management of ICT assets.

“NSWPF has moved to a model more akin to ICT structures found in the private sector by establishing Boards of ICT Governance and Innovation.  A key purpose of the revised Governance Framework is to implement business-led ICT planning and decision-making,” said the spokesperson.  

According to Intermedium’s Budget IT tool, the NSW Police Force received $158.6 million worth capital expenditure allocations in the 2010-11 State Budget, including $45.9 million over four years for an upgrade of its Core Operating Policing System (COPS).

The annual operating budget of the Police Force for 2010-11 was $2.7 billion.


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  • NSW
  • Justice
  • Julie Brown