Topics: IT Services; Digital Transformation; NSW.
Service NSW is determined to shed the perception that government is slow to adapt, announcing that citizens with Android devices can now pay for government services using Google’s cashless Android Pay service in Service NSW centres.
Service NSW is also planning to bring the service to its website and app over the coming months.
Android Pay was launched in Australia in July 2016 and allows users to pay for purchases with EFTPOS by tapping their phone instead of their bank card. The release of Android Pay follows Apple’s equivalent – Apple Pay – eight months earlier.
Citizens are typically very quick to take up new technology, and governments have traditionally been “very slow”, according to Minister for Finance, Services and Property Dominic Perrottet who announced the launch.
“With Service NSW we are completely changing that – becoming fast followers – so that our customer service keeps pace with the options people want.”
The adoption of Android Pay follows the Baird government’s commitment in April 2015 to pursue digital payment options, including PayPal and Apple Pay.
Despite listing Apple Pay as one of the payment methods under consideration, the NSW Government has not yet formally indicated their intentions to adopt Apple’s service.
Android Pay is the next in a series of enhancements the government has made to simplify payments through the single government payments platform, including phasing-out cheques.
The single platform has also made it easier to quickly adopt a payment tool like Android Pay, and will be easy to add additional payment tools as necessary.
NSW intends to remain a leader in government digital transformation, announcing a new goal to conduct 70 per cent of government transactions through digital channels by 2020 in June 2016. $50 million in additional funding was allocated in the 2016-17 budget to achieve this objective, amounting to a total of $415 million for Service NSW in 2016-17.