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NSW Telco Authority celebrates major milestone

by Angel Jemmett •
Free resource

The NSW Telco Authority (NSWTA) has deployed 200 new and upgraded Public Safety Network (PSN) radio sites to improve communications coverage for first responders.

This is a part of the agency’s $1.4 billion Critical Communications Enhancement Program (CCEP) to help the NSW Government fulfil its Operational Communications Strategy. This WofG strategy outlines the direction for planning, delivering and managing radio and telecommunication services for the NSW Government sector. 

The NSW government allocated $718 million in its 2021-22 Budget to complete the rollout of the PSN. The network will reach 96% of the NSW population.

Global communications infrastructure provider BAI Communications (BAI) was selected to deliver the project over a five-year period in December 2020. The company is currently operating from the recently-updated NSW Telco Authority Network Operations Control Centre.

NSWTA Managing Director Kylie De Courtney said that the contract is based on a service delivery model that was developed in collaboration with the NSW Police Force, NSW Ambulance, Fire and Rescue NSW, NSW Rural Fire Service and NSW State Emergency Service. The new model focuses on building scalable shared networks that are able to adapt to new technology and meet customer needs.  “NSW Telco Authority will manage the contract to ensure BAI delivers improved services as part of our continued growth and transformation to meet the needs of our customers.

“As we expand the PSN through the Critical Communications Enhancement Program, we will work together to deliver world-class customer service to support emergency services organisations.”

The network covers radius of approximately 342,000 square kilometres (about 40% of the state) and handles an average of 1.5 million calls per month with a reliability rate of 99.95%.

Aside from the triple zero emergency hotline, the PSN is the most critical piece of communications infrastructure in NSW.

  • NSW
  • Telecommunications