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NSW - TransGrid Consolidates Outsourcing

by Kim James •
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State owned corporation TransGrid, operator of NSW’s high voltage electricity transmission network, has released a tender for a wide range of IT outsourcing services. The tender, which closes on 30 May, seeks:

  • Account Management Services
  • Service Desk Services
  • Desktop Services
  • Data Network Services Data Centre and Facilities Management
  • Application Services Security Management Services
  • Transition Services

Some, but not all of these services, are covered by existing contracts which will expire in October 2006. With the tender explicitly stating “A Prime Contractor is not acceptable”, TransGrid is looking to consolidate these into a single contract with a supplier with whom it can build a long-term strategic relationship.

As evidence of its commitment to such a relationship, TransGrid is offering a 7 year Master Services Contract. This will be balanced by underpinning service agreements for an initial 3 years to ensure focus on service delivery and alignment with business needs. The service agreements will provide for penalties (“negative financial consequences”) for non-performance, with up to 20% of monthly invoicing potentially at risk.

An industry briefing will be held on Monday 8 May. TransGrid has approximately 1,000 staff, with its headquarters in Eastern Creek and 5 country centres.

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  • NSW
  • Infrastructure
  • ICT Outsourcing
  • Master Services Contract
  • NSW Electricity
  • NSW Government
  • tender
  • Transgrid