The Northern Territory Government (NTG) is gearing up to replace its whole-of-government end-user computer services contract.
The NTG is currently serviced by a Workstation and Server Management Services contract which was signed in June 2010. It is due to expire in December 2014.
The Department of Corporate and Information Services (DCIS) has therefore issued a Request for Tender for the provision of End User Computing services to the NTG and its agencies for a period of 36 months.
According to the RFT, the contract includes, “workstation management, server management, printer equipment management, on-site support services, email management and service desk services”.
The chosen supplier will provide a single point of contact to End Users for all ICT managed services and for the integration of all End-to-End ICT managed services.
‘Capacity plans’ to better manage ICT resources are flagged in the RFT as one of the main requirements of the contract. This may be a result of a review into NT’s $70 million failed Asset Management System in May 2014 that found “No end-to-end program plan could be located and, as a result, not all aspects of the program have been considered in sufficient detail”.
The RFT also outlines a number of strategic drivers which shed light on the NT’s forthcoming ICT outsourcing intentions. These include:
- High-speed telecommunication networks;
- Single centralised email, instant messaging and portals infrastructure;
- Mobile workforce; and
- Enhanced end user experience through integrated support services.
The contract is due to commence in January 2015. The RFT closes on 16 July 2014 with contract expected to be awarded by October 2014.