Public Transport Victoria (PTV) has chosen Salmat as the preferred supplier to operate its customer contact centre. “[PTV’s] customer contact centre is an integral part of the services PTV provides for its customers, receiving around 35,000 calls each week. Our priority is to improve the quality of service and information [PTV} provides to its customers”, said PTV Chief Executive Officer Mark Wild. The Salmat Reach contact centre technology platform is a cloud solution, representing the increasing penetration of cloud technology in the Government ICT market.
Queensland Health has invited suppliers to offer a Single Sign-On Solution for its shared workstations across its Hospital and Health Service districts. According to the ITO documents, “Queensland Health has identified the need to improve the speed of access to information at the point of care due to the physical and practical limitations to staff using shared workstations within clinical environments at Queensland Health.” The solution will initially be deployed to 1,000 shared workstations and 10,000 users across nine sites. Applicants have until 9 April 2014 to respond.
The Department of Immigration and Border Protection (DIBP) has approached the market for expressions of interest (EOI) to replace its outdated Legal Information System. The current system was first developed in 1997 and manages immigration cases before the courts by providing statistical, precedent and workflow information. The new system, to be known as LISa, will require “integrated matter, workflow and practice management software capable of supporting a large litigation caseload, legal advice service and legislative change program”, according to the EOI. Applicants have until 12 March 2014 to respond to the EOI. DIBP anticipates that it will approach the market with a Request for Tender (RFT) in Q3 of 2013-14.
Victoria’s Chief Technology Advocate Grantly Mailes will stand aside as chairman of CenITex, reports ITNews. Mailes will be replaced by current board member and long-serving state bureaucrat Randall Straw. Mailes was appointed as Chariman in October 2013 following Grant Hehir’s appointment as the NSW Auditor-General. In December 2013, the CenITex board was re-expanded to full membership, following a period of classification as an “organising body” after then-Premier Ted Baillieu dismissed the Board. The new Board, led by Straw, will continue the overhaul of the troubled agency as it transitions to a broker of services.
The Bureau of Meteorology (BOM) chief information officer Robert Lovery has left the agency, reports ITNews. Lovery was appointed BOM CIO in August 2009, following his role as a business systems and applications manager at the Victorian Environmental Protection Agency. He was appointed at a time when the Department was implementing widespread changes as a result of the Gershon Review and implementing IT efficiency and cost-cutting programs. Assistant Director of Observations and Engineering Sue Barell is currently acting in the CIO role. The Department is now advertising externally for the position, which has a pay grade of between $232,182-$259,114, according to the job advertisement.
Paul Madden, Chief Information and Knowledge Officer at the Department of Health revealed at the Community Affairs Legislation Committee that 155 public hospitals are now using the new Electronic Health system. At the previous Estimates hearing, only 56 hospitals were using the system. According to Madden, all jurisdictions except the Northern Territory and Victoria anticipate to have their hospitals fully connected by the end of March 2014. The system is part of the Personally Controlled Electronic Health Record (PCHR) solution. At present, between 3,000 and 4,000 people are registering with the PCEHR each day according to the Secretary of the Department of Health Professor Jane Halton.
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