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Out of the Shadows - InTACT Emerging as a Significant Player in Canberra

by Staff Writers •
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Traditionally the ACT Government has been overshadowed by the larger Federal Government Agencies located in Canberra. However with the merger of ACT Government services under a single internal service provider, InTACT has emerged as a significant player for ICT in Canberra with a budget similar to Tier 2 Federal Government Agencies.

InTACT has been in existence for over ten years, but until 2005 it was responsible only for ICT infrastructure. In 2005, responsibility for the management of IT applications was moved to InTACT with Business Ownership remaining with individual Agencies. In early 2007, InTACT was absorbed into a larger Shared Services Facility aimed at providing an internal Business Process Outsourcing service as well as ICT services.

InTACT now has over 500 staff (900 staff including Shared Services) and an annual budget of $103m. Of this budget, 99% is obtained through internal government cost recovery. Infrastructure services are now quite mature with a government-wide Standard Operating Environment (SOE). However the transition to a federated model for the management and support of applications is still at a very early stage. This is particularly the case with whole of government architecture and governance. InTACT currently maintains 3,500 business applications, purchasing decisions are with individual Agencies.

Being a different arm of Government, it is possible that InTACT may have dropped off the radar for large vendors concentrating on the Federal Government market. However InTACT could be a valuable maturing market and a useful reference site for selling into other state and local governments.

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