Skip to main content

Public Transport Victoria chooses Salmat for Customer Contact Centre

by Intermedium •
Free resource

Public Transport Victoria (PTV) has chosen Salmat as the preferred supplier to operate its customer contact centre. “[PTV’s] customer contact centre is an integral part of the services PTV provides for its customers, receiving around 35,000 calls each week. Our priority is to improve the quality of service and information [PTV} provides to its customers”, said PTV Chief Executive Officer Mark Wild. The Salmat Reach contact centre technology platform is a cloud solution, representing the increasing penetration of cloud technology in the Government ICT market.

Clients can read more about government adoption of cloud through Intermedium's Knowledge Base - a subscription service.

Jurisdiction
  • VIC
Category
  • Telecommunications
Sector
  • Transport
Tags
  • Customer Contact Centre
  • Public Transport Victoria (PTV)