The Queensland Department of Communities says that its ideal ICT supplier is experienced in the human services sector, is aligned with the current enterprise architecture at the department, is a member the applicable whole-of-government panel and is also able to demonstrate past successes in projects similar to those the department is undertaking.
It also says that it is prepared to return to a good supplier in order to leverage already established investment, knowledge and skills.
The Department of Communities outlined its ICT agenda to industry delegates during a Partners in Technology (PIT) industry briefing, held on 4 November 2011.
With a total ICT budget of over $100 million ($50 million for operational costs and $50 million for major ICT projects) and over 12,000 ICT users, the agency has a full ICT workload for the coming years.
Among the planned projects is a department-wide technology asset replacement and refresh program, consisting of desktop computers, servers and WAN hardware and services. The objective of these programs is to further streamline ICT functionality for departmental users, as previously outlined in the Department of Communities’ Annual Report 2010-11.
Several components of this program have already been successfully implemented, including the delivery of an Integrated Client Management System, which improved functionality within the Youth Justice Court Management system, and the delivery of the Forensic Disability Act Information System for Forensic Disability Services staff.
The Department is also looking to update some of its most-used tools and platforms, including a move to Windows 7 and Microsoft Office 2010. Expanding the use of virtualisation throughout the department is also on to-do list.
Approaches to the market for the ICT program will need to be conducted in accordance with the Department’s Corporate Procurement Plan 2010–2014, aimed at achieving greater efficiency and coordination in procurement operations. The implementation of these strategies has already realised $3.5 million in savings for the Department in 2010-11.
The department will also look towards a greater use of panels in the future to improve efficiency in expenditure, as well as a consolidation of the number of applications in use across all of its operations.
The Department of Communities says it has 15,000 desktops in operation across 355 sites, consisting of mainly Dell, HP and Toshiba hardware.
Its key business systems include SAP-based finance, human resources and housing management systems, as well as the Integrated Client Management System (ICMS) and the Curam-based Disability Services Business Information System (BIS).