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Queensland Education Department seeks managed print services supplier

by David Shi •
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A freshly expanded Queensland Department of Education, Training and Employment (DETE) will outsource its managed print services to a single supplier under a soon to be established Standing Offer Arrangement (SOA).

The Department has invited potential applicants to submit offers to be part of the SOA, which will cover the supply, delivery, installation, training and maintenance of the DETE’s printer hardware fleet.

Whilst the actual size of the Department’s printer hardware fleet was not specified in the tender documents, the DETE is currently one of Queensland’s largest ICT environments with over 300,000 desktops installed throughout Queensland schools and TAFEs.

The Department expects that the new SOA will help reduce printing service-related costs through the rationalisation of printer hardware systems and printing consumables. Under the SOA, the supplier is also expected to provide ‘Follow Me Printing’ capabilities, a roaming service which allows Department employees to access print jobs from printers at multiple locations.

Following the completion of a successful trial conducted within the DETE’s IT branch, the Department has decided to expand managed print services to cover all DETE offices, Queensland schools and TAFE campuses. Offers from both vendors who participated in the trial and potential suppliers who were not involvedin the process will be considered equally through the tender process.

The supplier will be required to conduct regular site audit, rationalisation reviews, reports and business cases to answer Departmental inquiries, in order to assess service performance and the potential for further savings.

The SOA could be in place for up to five years having an initial period of three years, with two further one-year extension options.

Following the appointment of the LNP Government in March 2012, major departmental restructures were announced by Premier Campbell Newman. These changes included the expansion of the Department of Education and Training to take on the employment responsibilities previously overseen by the Department of Employment, Economic Development and Innovation (DEEDI).

These departmental changes are expected to take effect before September 2012, the release date for Queensland’s 2012-13 State Budget.

The DETE is also seeking to establish another SOA for the supply and delivery of network routers, releasing an Invitation to Offer (ITO) on the same day as the managed print services ITO.

The managed print services SOA will commence operation on 23 July 2012, with the details of the final Arrangement to be finalised by 13 July 2012. Applications for the SOA close on 30 May 2012.

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