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Queensland goes to market for housing management system

by Pallavi Singhal •
Free resource

Queensland’s Department of Housing and Public Works (HPW) has begun its search for a replacement core Housing Management ICT solution to cater to approximately 2,000 users and keep track of over 80,000 properties.

A request for Expressions of Interest (EOI) has been released seeking a fully integrated solution and associated services from a single entity or consortium for a core housing ICT system. The system will need to cover property management intake and assessment, product and service management, relationship management, procurement and contract management, information management and electronic document management.

The Department has also asked that proposed solutions:

  • Allow desktop and mobile access;
  • Offer possible alternative hosting models such as cloud; and
  • Facilitate a self-service approach for staff, clients and external providers.

Pricing indications in EOIs will be used by HPW to construct a business case to obtain funding for the project, potentially in time for the 2013-14 Budget.

The Department’s existing housing management solution is based upon a SAP system that was implemented in 1998, as well as over 90 smaller applications with limited integration.

The need to replace the existing platform has been attributed to “high levels of complexity and inflexibility of the system environment, leading to inhibited ability to respond to policy change, legislative change or Ministerial requests in a timely, efficient and consistent manner”, according to EOI documents.

The ICT solution replacement is part of the Future of Property and Tenancy Systems project initiated in 2011. The project has been given a three to five year timeframe and is expected to be completed by 2015, when the current system’s support arrangements are due to expire.

The need to replace existing ICT systems was initially identified in 2007, but suspended in 2009 due to machinery of government changes. The project was resumed in 2011-12, following the transferral of housing services to HPW from the Department of Communities, Child Safety and Disabilities Services.

The Department’s current server and desktop environment is based around Microsoft Windows XP, Microsoft Office 2003, Citrix, Microsoft SQL Server, Oracle and Microsoft Exchange 2003. In the future this will expand to include Microsoft Windows 7, Microsoft Office Professional 2010, eDRMS, BYO mobile devices, Microsoft Exchange 2010 or SaaS email solutions and Citrix XenApp or other Virtual Desktop Infrastructure solutions.

EOIs are due by 2pm on 18 February 2013.

Successful EOI respondents will progress to Stage 2 where they will be required to submit a more detailed proposal. No timetable has been provided for the procurement process at this stage.

The Victorian Department of Human Services recently implemented a similar Housing Integrated Information Program in May 2012. The $123.5 million project significantly exceeded its initial budget of $93 million and came to fruition over seven years after its scheduled completion date.

Related Articles:

Queensland Government gets a new ICT department

QLD Department of Public Works gives industry a heads up on ICT procurement

Victoria’s twelve-year housing system nears completion

For more information, please contact the Editor (02) 9955 9896.

  • QLD
  • Software
  • Human Services
  • Future of Property and Tenancy Systems
  • Housing Integrated Information Program (HIIP)
  • Housing Management ICT
  • HPW
  • Machinery of Government (MOG)
  • Queensland Department of Communities
  • Child Safety and Disabilities Services
  • Queensland Department of Housing and Public Works
  • SAP
  • Victorian Department of Human Services