Skip to main content

Queensland Rail seeks panel to execute and manage ICT projects

by Sam Murphy •
Subscriber preview

Rationalisation of its application portfolio (and in particular, its SAP-related applications) over the next 2-5 years plus a ‘reuse, before buy, before build’ strategy are now key components of Queensland Rail’s (QR) intended ICT approach.  QR is seeking to establish a panel of suppliers to deliver ICT Delivery and Assurance Services in support of this approach.

QR has issued a Request for Offer (RFO) which calls upon suppliers to successfully deliver end-to-end ICT projects as well as review the delivery methods, process and outcomes particularly with regard to its SAP services.

QR currently supports 370 business applications across multiple technology domains. The RFO states “It is QR’s intention to continue to rationalise the application portfolio over the next 2-5 years with a focus on improved utilisation of the SAP investment”, operating under a “reuse before buy before build” strategy.

Suppliers will be required to execute and manage SAP services including HR and Payroll, Financials and Asset Management as well as any additional IT Infrastructure design and build.  

According to the RFO, suppliers will also be required to perform “critical review of solution and design documentation; assessment of project strategies e.g. integration, testing; post-implementation review; and expert assessment of project processes to ensure these enable the development of successful deliverables.”

QR has begun moving some of its systems to a SAP platform. The 2013-14 State Budget allocated $7.5 million to consolidate 260 separate asset management systems into one enterprise asset management system (EAMS) which is being built on a SAP platform. Systems Integrator UXC Connect was contracted in May 2013 to support the transformation of its asset management practices.

The need for EAMS was first identified in a 2012 Audit Report on the reliability of QR’s rail network. The Report found that “Current databases, data repositories and other conventional means for capturing and retaining asset knowledge are well managed, however they are time consuming to maintain and use.” The implementation of the system began in quarter two of FY2013-14.

UXC Connect was also contracted to leverage the core implementation of an SAP ERP platform for QR in February 2013. In a similar move, Transport for NSW (TfNSW), selected Deloitte in a $70.4 million contract to consolidate an array of ERP systems into one SAP solution for the TfNSW cluster.

In addition to EAMS, the 2013-14 Budget allocated QR $11 million in ongoing funds for an automatic train protection system roll-out and $3.4 million for the last element of a “telecommunications backbone network strategy”.

QR has also begun an overhaul of its rostering system, job-cards system and Rail//Table timetabling tool. The agency issued a Request for Information (RFI) in August 2013 for the development of a workforce management system which would bundle the three systems together.  The posted  tender status indicates that all offers were declined. It is therefore possible that QR may choose to procure the system through the ICT Delivery and Assurance Services Panel.

On top of ICT Service Delivery and Assurance Services, QR is also seeking Managed Service Management including “IT Sourcing Advice; Review and Assessment of existing or proposed managed service arrangements; SLA Management, Performance Benchmarking and Comparison.”

The Agency is currently in a five-year managed services contract with CGI, courtesy of CGI’s acquisition of Logica, which originally won the contract. In April 2013 it signed a $33 million contract with the supplier to transition and manage its newly-independent ICT infrastructure (which used to operate as a shared service with QR National Freight).  National Freight was privatised in 2010.

Related Articles:

Queensland Rail to outsource its ICT

Queensland: the most ‘cloud-forward’ jurisdiction?

Failing projects cannot hide, warns Queensland IT Minister


For more information, please contact the Editor (02) 9955 9896.

Already a subscriber? Sign in here to keep reading

Want more content like this? Contact our team today for subscription options!

  • Stay up-to-date on hot topics in government
  • Navigate your business with executive level horizon outlooks
  • Get deep public sector ICT insights on our Market Watch series
  • QLD
  • Software
  • Transport
  • 2013-14 Queensland Budget
  • CGI
  • Deloitte
  • Enterprise Asset Management System
  • Enterprise Resource Planning (ERP)
  • Logica
  • Queensland Rail
  • SAP
  • UXC Connect