Queensland sits in ninth place in Intermedium’s 2022 Digital Government Readiness and Maturity Indicator Report (DGRMI)*, behind New South Wales, Federal, New Zealand, Australian Capital Territory, Victoria, Western Australia, Northern Territory and South Australia.
Queensland's low DGRMI position is despite its strong score (and third place position) in the Digital Government Maturity Indicator (DGMI) constituent of the report. The DGMI constituent comprises half the new DGRMI and places Queensland behind digital leaders NSW and Federal and a whisker ahead of jurisdictions including NZ and Victoria.
So where did Queensland falter in the overall score?
Queensland suffered in the Digital Government Readiness Indicator (DGRI) constituent of the DGRMI, primarily due to the 2021 expiry of its whole of government (WofG) digital strategy. The DGRI comprises half the overall DGRMI score and the lack of a current WofG strategy is heavily penalised in Intermedium’s weightings regime.
The tight DGRMI leaderboard between fifth and ninth position means that Queensland would rocket up the leaderboard if it remedied its lack of WofG strategy.
The lack of strategy risks uncoordinated digital transformation across agencies resulting in an inconsistent citizen experience. This is a particular risk for Queensland which has perhaps taken the most strongly decentralised approach to digital transformation of all jurisdictions measured in the report. Some of its larger client-facing agencies, such as its Department of Transport and Main Roads, have taken considerable leadership in DGMI considerations such as the future implementation of digital licenses.
A further risk is that without an overarching sense of direction, digital and ICT funding could again become a casualty of budget cutbacks, as occurred in Queensland in the early stages of the pandemic. On the other hand, Queensland’s ICT project freeze occurred even when the WofG digital strategy was current.
Queensland’s former WofG digital strategy DIGITAL1ST: Advancing Our Digital Future expired in 2021. The state does however have elements of a WofG digital strategy in other documents, such as the Department of Communities, Housing and Digital Economy’s Strategic Plan 2021-2025 and the Digital Services Policy however these were not considered by Intermedium analysts as sufficient replacement for a new or updated DIGITAL1ST.
Recent events in Queensland suggest that the poor DGRI result may just be a 2022 blip. With Chris McLaren having commenced his role as the new Queensland Government Chief Customer and Digital Officer, and a new digital strategy due to be released this year, Queensland has the opportunity to increase its DGRI score in Intermedium’s 2023 iteration of the report.
Factors behind Queensland’s result included:
- Active inter-jurisdictional collaboration including as lead for the Data and Digital Ministers’ Meeting ‘looking for work’ life event
- The Digital Projects Dashboard
- Participation in executive training programs for cyber, including Australian Institute of Company Directors’ The Board’s Role in Cyber
- The Digital Services Policy which focuses on understanding customer needs and ‘human-centred’ service design
- The Data, Information Sharing and Analytics Community of Practice
- The Queensland Data Analytics Platform, a core data management service for discovery, sharing, analytics and management of strategic data sets for all government departments
Click here to read a complimentary summary of the Digital Government Readiness and Maturity Indicator report. It details the methodology and criteria used to determine the results. The full report can also be purchased from Intermedium by contacting firstname.lastname@example.org.
*Since 2016, Intermedium has provided a ‘no place to hide’ report on the jurisdictional digital transformation leaders and laggards. The 2022 report measures Whole of Government (WofG) progress on digital government readiness ‘enablers’ - digital strategies, policies, institutions, and governance arrangements. As of 2022, it also measures digital government maturity progress toward a government that is digital by design, user- and data-driven, operates as a platform and is open by default.