The Department of Transport and Main Roads’ (TMR) is seeking an as-a-service electronic infringement system. In doing so, it both adds to its existing uses of mobile technology and follows the NSW Police Force into the market.
TMR’s transport operations division, TransLink, has called for Expressions of Interest (EOI) in supplying a Fare Invasion and Infringement Management system to fulfil its aim of developing “a hybrid solution which will support the use of both electronic and manual capture and issuing of notices”.
According to the EOI, the system will allow officers to issue notices via mobile devices and integrate with a software-as-a-service solution. “The mobile hand held devices will wirelessly transmit the notices to the solution database when communication is available or store the notices locally on the mobile hand held device until wireless communication is restored,” states the EOI.
The mobile device also is to provide wireless access to TMR’s internal Transport Registration and Integrated Licensing System to run backup identity checks. It will also integrate with a system developed by TransLink’s Revenue Protection Unit which records and reports the activities of officers while out performing their duties.
A separate back-office document management solution will be developed to manage storage and retrieval of the notices. The solution will house all data captured through issuing infringement notices including offenders, incidents, outcomes, breaches and notices.
The Department has already begun to adopt mobile technology for some of its services. During 2012-13, it rolled-out mobile webmail to 5,000 of its staff with the aim of meeting “future challenges in workforce mobility”, according to its Annual Report. A program of work has also commenced to enhance registration and licensing for citizens by ensuring online services are optimised for mobile devices.
The mobile infringement system also adds to of the Department’s long list of ICT projects. In November 2013, TMR issued an Invitation to Offer (ITO) for a Portfolio, Program, Project & Contract Management (3PCM) solution which will see its legacy systems replaced with commercial, off the shelf IT solutions. The project aims to reduce manual effort by increasing data integration and covering all services with functional ICT systems. In September 2013, NSW Police Force began a proof-of-concept trial for the electronic issuing of traffic infringement notices. A mobile application for issuing infringement notices online was trialled in the Hunter Valley, Rose Bay, Sutherland, Moree and Goulburn regions.
The ‘mobile notices’ app was issued on a fleet of iPad minis across the agency, with the data hosted by Amazon Web Services. Under the solution, the infringement data was either directly sent to a phone via MMS or through to the State Debt Recovery Office, which then issued a conventional printed infringement notice to the vehicle owner by mail.
TMR’s move also follows Queensland Police Service’s (QPS) EOI in January 2014 for the provision of a mobility managed service. QPS is seeking technology, management and support for a state-wide mobile solution which includes Wi-Fi hotspots, mobile devices, and back-end architecture and systems to support the solution.
The agency is currently piloting approximately 500 Apple iOS devices. The pilot is part of the overarching plan to develop a solution that will “facilitate the secure capture, delivery, receipt and management of QPS resources, assets, operational information and intelligence, regardless of geographical location”.
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