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Queensland’s Environment Department to implement eWorkplace model

by David Shi •
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The Queensland Government’s Department of Environment and Resource Management (DERM) is seeking to implement an ‘eWorkplace’model in an effort to overcome the challenge of having its 6000 staff spread across 160 locations.

The Department outlined its plans to members of the ICT industry at a ‘Partners in Technology’ (PIT) Briefing held on 6 May.

The DERM has a total budget of over $900 million and an annual ICT budget of approximately $60 million, and used the briefing to familiarise members of the ICT industry with its operating environment and strategic objectives, with the intention of generating more productive business relationships.

Of particular interest was the proposed creation of an eWorkplace, which DERM representatives described as an organisational model that would equip the DERM with the flexibility to operate at any location at any given time.  

The implementation of the eWorkplace model will take place across the following stages:

  • Discovery
  • Infrastructure readiness
  • Systems management
  • Applications
  • Operational Readiness

It is likely that the model will be implemented through the DERM’s existing methods of procurement, namely Whole-of-Government and panel arrangements, including:

  • QP707 for personal computers (PCs), portable computers, servers and related services
  • NRS0012 for Information Technology Contracted Resources
  • NRS0013 for Information Systems and Information Technology Services
  • Plus procurement through CITEC

The Department relies on the Queensland Shared Services Agency for the procurement for a significant portion of its ICT needs.

The briefing follows the DERM’s successful implementation of a regional service delivery system and the integration of a ‘one-stop-shop’ for environmental and resource management customer services, as mentioned in the Department’s 2009-2010 Annual Report.

The improvements made to the Department’s service delivery will streamline coordinated responses and introduce the ability to resolve a range of issues though a single contact point. More DERM services and information will also be made available electronically for the public to access.

Other major initiatives mentioned in the briefing include the implementation of Queensland’s Waste Levy and the reduction of ‘green tape’, both designed to reduce State’s impact on the environment and natural resources.

The DERM is currently working on delivering ClimateQ,the Queensland Government’s current strategy and response to climate change. The departmental use of ICT technologies is seen as a crucial aspect of Queensland’s wider environmental objectives.  

The DERM runs a networked ICT operating environment distributed across 160 different locations, many of which are in remote areas.

Based on Microsoft platforms, the operating environment includes 7000+ client devices, three data centres and 395 Windows Servers 130 Unix Servers (Sun) and 35 Unix workstations.

In terms of desktop infrastructure, the DERM is currently working with Windows XP, with a transition to Windows 7 due for 2011. The desktop environment is dominated by HP and Dell hardware will some Apple and Blackberry devices.

The network platforms employed are:

  • Cisco Catalyst Access, Distribution and Core switches
  • Cisco Integrated Services Routers
  • Cisco Works, Statscout, and Netflow Tracker Network Management Systems

The SAP applications used as the Department’s key administrative systems are supplied through the Shared Services Agency. Other key applications include:

  • Records and Document Management - Keeper– Open Text eDOCS
  • Management Information System – MIS
  •  Service desk – INFRA - Service Now
  • Receipting – LAIS
  • Ministerial and Executive Correspondence – MECS

The Queensland Government will release its 2011-12 Budget on 16 June and Intermediumwill be tracking every allocation to put together BudgetIT, the essential ICT prospecting tool.


Related Articles:

QLD Department of Public Works gives industry a heads up on ICT procurement

eHealth and new hospital infrastructure top the tech agenda at Queensland Health

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