Adopting cloud-based solutions to improve citizen and employee experiences, and tools to enable better information sharing and collaboration between agencies, are central to South Australia’s new ICT Strategy.
The state’s vision is better services at lower costs through “… whole of government ICT services that are trusted, secure, responsive and easy to access.” To achieve this end, agencies will “leverage opportunities for integration, collaboration, and shared outcomes” consistent with SA’s Cyber Security Strategic Plan 2018-2021.
The strategy foresees the establishment of improved agency self-provisioning tools for cloud services, as well as an online marketplace, similar to the NSW Government’s buy.NSW procurement portal, to be integral to embracing the new cloud-native environment.
The strategy supports a hybrid, multi-cloud environment with investment decisions determined by cost, geographic distribution and performance. These investments will be supported by leveraging identity and access management solutions.
While the state’s previous 2016 ICT Strategy considered cloud as an important aid in the transition from centralised hardware and software systems to online services, the new strategy is much stronger in urging agencies to embrace cloud-native techniques.
The government is currently running a proof of concept for a centralised hybrid Wide Area Network – if it decides to proceed, it expects the network to cover the state by 2021.
The strategy also looks to improve cross-agency, cross-jurisdictional and industry data-sharing. To support this, the Government plans to develop WofG policies for data integration and transfer to enable data-sharing while protecting citizen privacy. Data was also a major plank of the state’s 2016 Strategy, which stressed the need to break down “silos” and free up government data.
The 2018 strategy announces support for a state-wide federated digital identity network with a mixture of public and private providers by June 2019. Digital identities are increasingly being seen as crucial to WofG digital government reforms in other states and at the federal level.
SA is aiming to partner with the Federal Government this year, who are currently undertaking pilot trials of their myGovID digital identity platform. SA has already established a digital driver’s license through the mySAGOV site and will be able to act as an Identity Provider (IdP) under the DTA’s 2025 vision for a federated digital identity program.
The end of 2018 has seen a flurry of digital and ICT strategy releases and refreshes, with the NT releasing its first-ever ICT strategy focused on cyber security and improving communications infrastructure. The Digital Transformation Agency released the federal government’s 2025 digital strategy in November, concentrating on upskilling the public service in digital, improving open, transparent and secure use of data across all agencies and jurisdictions, and improving partnerships with small to medium sized enterprises.