The South Australian government will spend up to $67.2 million on Voice and Unified Communication Services across the next four years according to details just released on the SA tendering site.
Four suppliers selected for the contracts let under Strategic Procurement arrangements are: Optus, MyNetFone, Datacom and VOIP.
Australia’s largest telco Telstra is thus far absent from the panel listings, but given each supplier on the panel has a different commencement date, it is possible that it and other suppliers are yet to be added.
The suppliers will compete for the provision of WofG voice and unified communication services until the panel’s initial expiry date of 29 April 2025. There are, however, 2x2 yearly extension options.
South Australia’s 2018-2021 ICT Strategy listed the standardisation of unified communications to ‘enable greater productivity between agencies’ as a key objective for the state.
Datacom holds three contracts with SA agencies, providing ICT infrastructure services to the Department of Treasury and Finance, Housing SA and the Legal Services Commission of South Australia.
With appointment to the Unified Comms panel, Optus now holds four contracts with the SA government. It also provides mobile and voice carriage services for SA Water and Customer Contact Management Systems for TAFE SA.
Placement on the Unified Communications Panel marks the first time MyNetFone and VOIP will work with the SA government, according to currently published contracts.
In an arrangement related to the panel, NEC, SATELCO and Telelink were awarded places to supply Voice and Unified Communication Services (PABX Support and Maintenance Services including Standard and Non-Standard Changes Services) in April 2020. Their contracts also expire on 29 April 2025.