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Telstra restructures; merging network, technology and IT functions

by Staff Writers •
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Today Telstra CEO David Thodey announced major structural changes that will see the consolidation of the telco’s network, technology and IT functions into a single unit.

The company will launch a new international division, and will break up into four main functional groups:

  1. Customer-facing units;
  2. Product-based business units;
  3. Operations unit; and
  4. Corporate support units.

Mr Thodey said Telstra's product portfolio would be divided into two specialist groups: PSTN, Fixed Broadband, BigPond & Media to be headed by Justin Milne; and Wireless, Data, Applications & Services to be headed by Philip Jones on an acting basis.

Back in September, the medium reported Senator Steven Conroy’s intention to separate Telstra, but back then it was unclear how this would happen.

In the announcement, Thodey made a swathe of changes including:

  • The creation of two new product units, headed by Justin Milne and Philip Jones, to enable Telstra to compete effectively in fixed and mobile markets;
  • The creation of a new international unit, headed by Tarek Robbiati, that will take geographic and operational responsibility for CSL, Reach, Telstra's businesses in China, international sales and business development;
  • The consolidation of network, technology and IT functions and the appointment of Michael Rocca as acting Chief Operations Officer;
  • The launch of a new Customer Satisfaction, Simplification & Productivity unit responsible for improving customer service, to be headed by new appointment Robert Nason; and
  • The creation of an Operating Committee, comprising the heads of customer-facing and product units, to meet weekly and focus on business performance.

Last year, Telstra was one of the top five suppliers to Federal Government, according to Intermedium’s Annual Market Report 2008-09 with $289 million worth of contracts.

The Annual Market Report is a summary of the Federal Government IT market, intended to support strategic planning in either government or supplier organisations.

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  • Federal
  • Telecommunications
  • Infrastructure
  • BigPond
  • David Thodey
  • Justine Milne
  • Phillip Jones
  • Steven Conroy
  • Telstra