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Tourism Queensland seeks provision of outsourced ICT services

by Staff Writers •
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Tourism Queensland (TQ) has issued an Invitation to Offer (ITO) for the “support and maintenance of its hosted services and infrastructure”.  This includes web presence through to desktop environment.

In its Corporate Plan 2008-12, TQ says that to maintain a streamlined and innovative business environment, it will streamline and further develop existing technology process, systems and solutions.

CITEC is the primary provider of information and communication technology (ICT) infrastructure and services to Queensland Government agencies. Queensland Government agencies are required to use CITEC’s technology services for whole-of-Government data centre, infrastructure, network and essential ancillary services.  This is to ensure cost effective investment in, management of and accountability for infrastructure, networks and data centres across the Government.

However, as it is a corporation, TQ is entitled to go outside CITEC in seeking providers of outsourcing services.

The ITO document states that TQ has “diverse requirements” for the provision of its outsourced ICT systems and services.  Suppliers may provide all or part of the required services, which will be required from September 2010.

Shortlisted suppliers will be invited to partake in a formal Request for Tender (RFT) process, in which they will be required to demonstrate their ability to provide the required services.

A key consideration is that the supplier “must have a significant operational presence in Australia”.

Among other criteria are:

  • Demonstration of experience providing quality and responsive service to small organizations;
  • Innovative solutions for customers; and
  • Demonstration of green initiatives.

Shortlisted agencies will be selected by TQ in the week closing 16 March 2010.  The RFT will be issued to this shortlist 2 April 2010.

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  • Tourism Queensland