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Victorian DIIRD gives Information Victoria a pat on the back

by Staff Writers •
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The Victorian Department of Innovation, Industry and Regional Development (DIIRD) has lauded the implementation of its SME procurement program and the Information Victoria initiative in its 2008-09 Annual Report.

Released in October 2009, the report confirms the Victorian Government’s intention to continue the implementation of its 2005 – 2010 ICT Industry Plan, which is now entering its final year.

The report highlights the achievement of the Smart SMEs Market Validation Program (MVP) and the Information Victoria program, which seeks to make government information more accessible.

MVP is a $28 million competitive grants program which supports small-to-medium enterprises (SMEs) to develop innovative products, processes and services which meet the technology needs of Victorian Public Sector entities.

Information Victoria’s goal is to provide integrated servicing across multiple channels for Victorians.  This includes a common approach to the provision and measurement of customer service across the web, via telephone and face-to-face.

The report says Information Victoria has “met or exceeded” 2008-09 performance measures and targets.  These include:

  • 95 per cent satisfaction with the timely provision of information to the public;
  • 20 per cent increase in the usage of Victoria Online following the introduction of a citizen-centric content onto the portal;
  • 90 per cent satisfaction with information resource products, standards and guidelines in response to identified government requirements;
  • 41 contacts with citizens per contact officer, per day (phone, face to face and email); and
  • The provision of a strategic policy for the development of a whole-of-government information and service access for improvements in service performance and greater public participation.
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  • VIC
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